List of sisCallCenter Customers
Juiz de Fora, 36016-310, MG,
Brazil
Since 2010, our global team of researchers has been studying sisCallCenter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased sisCallCenter for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using sisCallCenter for Call Center include: XP Investimentos Brazil, a Brazil based Banking and Financial Services organisation with 7442 employees and revenues of $3.40 billion, OdontoCompany Brazil, a Brazil based Healthcare organisation with 6500 employees and revenues of $630.0 million and many others.
Contact us if you need a completed and verified list of companies using sisCallCenter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The sisCallCenter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
OdontoCompany Brazil | Healthcare | 6500 | $630M | Brazil | Pluri Sistemas | sisCallCenter | Call Center | 2023 | n/a | In 2023 OdontoCompany Brazil implemented sisCallCenter to support customer service and contact-center operations across Brazil, a deployment referenced in Pluri Sistemas vendor materials and customer testimonials. The implementation is categorized under Call Center and is presented alongside vendor messaging for sisCRM and related contact-center offerings. The sisCallCenter deployment centered on core call handling capabilities, with explicit emphasis on reducing TMA and TME, preserving call recording for quality assurance, and improving agent productivity through workflow controls. Configuration work aligned with contact-center functional patterns such as queuing and routing, call recording enablement, and agent-level session handling to standardize interactions. Operational coverage focused on customer service and contact-center teams within Brazil, instrumenting agent workflows and call recording across service sites described in vendor testimony. The scope targeted contact-center operational processes rather than back-office modules, concentrating configuration and usage on inbound and contact handling functions. Governance and rollout details as presented in the testimonial context point to standardized call-handling procedures and quality monitoring governance layered on sisCallCenter, with process changes to support consistent call recording and agent productivity practices. The deployment is positioned as an application-level solution for Call Center operations within OdontoCompany Brazil, with vendor materials indicating the system is in active use for the stated operational aims. | |
|
|
XP Investimentos Brazil | Banking and Financial Services | 7442 | $3.4B | Brazil | Pluri Sistemas | sisCallCenter | Call Center | 2023 | n/a | In 2023, XP Investimentos implemented sisCallCenter, a Pluri Sistemas solution in the Call Center category, to support CRM and contact-center processes across its Brazil operations. The engagement is described by the vendor as covering CRM and contact-center process integration and was positioned to centralize interaction handling for customer service and advisor support teams. Deployment included configuration of CRM-facing contact-center modules within sisCallCenter, operator desktops for unified interaction handling, contact routing and queuing logic, and standardized case management and reporting capabilities. sisCallCenter was configured to centralize customer interaction records and standardize operator workflows, aligning front-office procedure with contact handling protocols to improve data consistency. Integrations focused on synchronizing CRM records and multichannel contact handling with XP Investimentos operational systems in Brazil, and on connecting the call-center application to telephony and messaging channels to enable unified interaction histories. Operational scope covered contact-center teams and CRM users supporting sales, customer service, and advisor support functions within XP Investimentos Brazil. Governance changes emphasized standardized interaction logging, operator productivity tracking, and process controls to enforce data quality and handoff rules during rollout. The vendor reports improved information reliability and operator productivity as outcomes tied to the sisCallCenter implementation and the CRM contact-center process alignment. |
Buyer Intent: Companies Evaluating sisCallCenter
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||