List of Spotler OBI4wan OBI Engage Customers
Zaandam, 1506 MA,
Netherlands
Since 2010, our global team of researchers has been studying Spotler OBI4wan OBI Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Spotler OBI4wan OBI Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Spotler OBI4wan OBI Engage for Customer Engagement include: Jacobs Douwe Egberts, a Netherlands based Consumer Packaged Goods organisation with 19621 employees and revenues of $7.57 billion, Videoland Netherlands, a Netherlands based Media organisation with 200 employees and revenues of $173.0 million, CliniClowns, a Netherlands based Non Profit organisation with 150 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Spotler OBI4wan OBI Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CliniClowns | Non Profit | 150 | $15M | Netherlands | Spotler | Spotler OBI4wan OBI Engage | Customer Engagement | 2022 | Scooperz |
In 2022, CliniClowns deployed Spotler OBI4wan OBI Engage to strengthen Customer Engagement. The implementation was delivered by Scooperz and configured Spotler OBI4wan OBI Engage to coordinate a mixed team of volunteer and agency webcare agents operating in the Netherlands, centralizing webcare, social publishing and monitoring workflows.
Core modules implemented include the webcare module, messaging module and publishing module. These modules were configured to handle WhatsApp and Facebook messaging, live chat sessions and sentiment monitoring, with case creation, routing and collaborative agent responses used to improve first contact resolution and agent coordination.
Operational coverage focused on social channels and real time web engagement, with publishing workflows for content scheduling and monitoring feeds for sentiment signals. Integrations were implemented for WhatsApp and Facebook messaging and live chat endpoints to aggregate inbound conversations into the Spotler case stream and to surface sentiment for prioritization.
Governance changes introduced role based access, agent queues and templated response workflows to manage the mixed volunteer and agency staffing model, with a phased rollout and training executed by Scooperz in the Netherlands. Reported outcomes from the Spotler Engage deployment include improved engagement and higher first time fix rates as part of CliniClowns Customer Engagement efforts.
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Jacobs Douwe Egberts | Consumer Packaged Goods | 19621 | $7.6B | Netherlands | Spotler | Spotler OBI4wan OBI Engage | Customer Engagement | 2022 | n/a |
In 2022, Jacobs Douwe Egberts implemented Spotler OBI4wan OBI Engage to centralise multi-channel customer service across its Dutch operations, positioning the deployment within the Customer Engagement domain. The implementation focused on unifying WhatsApp, social channels, live chat and chatbot interactions under a single engagement platform, with Spotler OBI4wan OBI Engage serving as the operational front end for customer communications.
The deployment configured chat-based automation and case handling capabilities, using chatbots for preparatory data capture ahead of human agent intervention. Spotler OBI4wan OBI Engage was set up to triage inbound conversations, create cases for CRM follow up, and escalate to live agents when required, enabling an automated-first workflow for routine inquiries.
Operational coverage was scoped to Jacobs Douwe Egberts customer service teams in the Netherlands, integrating multi-channel messaging into existing CRM processes and agent desktop workflows. The implementation emphasized channel consolidation and conversational orchestration, standardizing routing and response templates to improve handling consistency across WhatsApp, social and live chat.
Governance changes included centralised management of conversational scripts and bot decision rules, along with process updates to align agents to automated triage and case follow up. The Spotler case reports roughly half of chats being handled by the bot, and notes improvements in response times and service quality as observed in JDE customer service CRM processes.
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Videoland Netherlands | Media | 200 | $173M | Netherlands | Spotler | Spotler OBI4wan OBI Engage | Customer Engagement | 2015 | n/a |
In 2015, Videoland Netherlands implemented Spotler OBI4wan OBI Engage to centralise customer service workflows and support CRM operations across its media subscription business. The implementation positioned Spotler OBI4wan OBI Engage as the Customer Engagement platform driving conversational channels and agent routing.
Deployment focused on conversational capabilities, specifically chatbots, WhatsApp messaging and live chat, configured to perform first contact triage and session handoff to human agents. Spotler OBI4wan OBI Engage chatbots were instrumented to automate routine inquiries, while WhatsApp messaging and live chat provided synchronous channels for escalation. This mix of automated and agent-assisted channels reflects common Customer Engagement functional modules for messaging orchestration, session management and response templates.
Operational scope covered Videoland's customer service team in the Netherlands, where the platform centralised inbound messaging and reduced agent load by offloading initial query handling. Workflows were restructured to route routine queries to the chatbot and escalate complex issues to live agents, aligning CRM operations with messaging-first service patterns.
The Spotler case study reports the chatbot now handles roughly half of queries, a shift that improved speed of response and team productivity for Videoland's customer service CRM operations. These reported outcomes illustrate how a Customer Engagement deployment can rebalance agent effort toward higher value interactions.
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