List of Swiftreach Customers
Mahwah, 07430-4201, NJ,
United States
Since 2010, our global team of researchers has been studying Swiftreach customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Swiftreach for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Swiftreach for Incident Management include: City of Philadelphia, a United States based Government organisation with 25000 employees and revenues of $4.89 billion, West University Place, a United States based Government organisation with 135 employees and revenues of $53.0 million, Plainview Water District, a United States based Utilities organisation with 20 employees and revenues of $5.0 million, THE BELLEROSE FIRE DEPARTMENT, a United States based Government organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Swiftreach, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Swiftreach customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of Philadelphia | Government | 25000 | $4.9B | United States | Swiftreach | Swiftreach | Incident Management | 2014 | n/a | In 2014, the City of Philadelphia deployed Swiftreach as an Incident Management application to support municipal public safety notifications. The Streets Department used Swiftreach's Swift911 robo-call system to orchestrate outbound voice alerts for events such as hazardous waste collection and for targeted outreach to remove illegal bandit signs. The implementation emphasized automated call orchestration and targeted outreach capabilities, enabling neighborhood-level message segmentation and direct outreach to identified sign-posters and residents. Swiftreach was used to operationalize incident management communications between Streets Department field crews and affected constituents, aligning notification workflows with enforcement and collection activities. Governance for the deployment centered on campaign-driven notifications managed by the Streets Department across Philadelphia, United States, with message templates and recipient lists scoped to specific municipal programs. The city reported roughly a 50% success rate in persuading sign-posters to remove illegal signs after receiving the robo-calls, demonstrating a measurable operational outcome tied to the Swiftreach Swift911 deployment. | |
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Plainview Water District | Utilities | 20 | $5M | United States | Swiftreach | Swiftreach | Incident Management | 2021 | n/a | In 2021, Plainview Water District implemented Swiftreach as its Incident Management solution to support urgent water-service and emergency notifications to residents. The deployment targeted the Plainview-Old Bethpage service area in New York, United States, and established Swiftreach reverse-911 capabilities to deliver alerts by phone, text and email to the district's customer base. The implementation configured Swiftreach's reverse-911 outbound voice calling alongside SMS and email channels, and centralized resident contact lists and templated alert content to accelerate message creation and distribution. Configuration work focused on operational use cases for water-service interruptions and emergency events, aligning alert templates and contact segments with service zones and customer records. Operational governance was updated to designate authorized senders and embed Swiftreach into incident response workflows used by customer service and operations teams. The deployment improved the district's ability to rapidly notify customers during water-related emergencies, enabling faster multi-channel outreach across Plainview-Old Bethpage. | |
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THE BELLEROSE FIRE DEPARTMENT | Government | 10 | $1M | United States | Swiftreach | Swiftreach | Incident Management | 2015 | n/a | In 2015, THE BELLEROSE FIRE DEPARTMENT implemented Swiftreach for Incident Management to support emergency communications and incident response. The deployment supported a small municipal fire department in the United States with roughly 10 employees, and is documented in Rosaleen Shea's CV as the recorded implementation of Swiftreach. Swiftreach was configured to deliver core Incident Management capabilities typical for the category, including multi channel mass notification, automated alerting workflows, escalation policies, scheduling and roster notification, and templated incident notices. Configuration work focused on incident notification templates and automated escalation rules, with emphasis on alert orchestration and event logging functionality provided by Swiftreach. Operational coverage centered on emergency operations and dispatch adjacent workflows, with the system used by on call responders and command staff for incident alerts and duty roster notifications. Governance emphasis included establishing notification protocols and escalation ownership within the department, and documenting operating procedures for use of Swiftreach in routine and urgent incident scenarios. | |
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Government | 135 | $53M | United States | Swiftreach | Swiftreach | Incident Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating Swiftreach
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