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List of Talkdesk Healthcare Experience Cloud Customers

Talkdesk
Location
120 Hawthorne Ave,
Palo Alto, 94301, CA,
United States
Website
https://www.talkdesk.com/
Phone
1 844-332-2859
Artw industry
Professional Services
Employee
2000
Revenue
$270M

Since 2010, our global team of researchers has been studying Talkdesk Healthcare Experience Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Talkdesk Healthcare Experience Cloud for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Talkdesk Healthcare Experience Cloud for Call Center include: Elevance Health, formerly Anthem, Inc, a United States based Insurance organisation with 104900 employees and revenues of $171.34 billion, The Johns Hopkins Hospital, a United States based Healthcare organisation with 40000 employees and revenues of $10.00 billion and many others.

Contact us if you need a completed and verified list of companies using Talkdesk Healthcare Experience Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Talkdesk Healthcare Experience Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Elevance Health, formerly Anthem, Inc Insurance 104900 $171.3B United States Talkdesk Talkdesk Healthcare Experience Cloud Call Center 2024 n/a In 2024 Elevance Health implemented Talkdesk Healthcare Experience Cloud as its Call Center solution, deploying an AWS based contact center architecture delivered by Talkdesk. The implementation links Talkdesk’s healthcare oriented contact center platform to Elevance Health’s member and patient engagement operations, and the vendor’s AWS Healthcare ISV Competency establishes the solution as an AWS validated offering for provider and payer scenarios. Talkdesk Healthcare Experience Cloud was configured to provide omni channel voice and digital contact handling, with capabilities described as patient experience synchronization and personalization across channels. The deployment leveraged Talkdesk components that are pre integrated with electronic health record systems, pre designed with provider patient workflows, and pre trained with AI models for healthcare expertise to support clinical and member engagement conversations. Integrations focused on EHR connectivity and operational data flows that surface member and care context in real time for contact center agents and downstream care coordination functions. The implementation centered on member services, patient access, and care coordination use cases, providing visibility and data in real time to support delivering care at scale and anywhere at any time to better serve members. Operational rollout emphasized aligning contact center workflows to provider patient processes using the platform’s pre designed workflows and EHR connectors to ease adoption across member facing teams. Talkdesk’s AWS Healthcare ISV Competency and the joint Talkdesk and AWS customer relationship with Elevance Health provide governance signal that the solution was deployed with AWS platform best practices and industry specific configuration for healthcare call center operations.
The Johns Hopkins Hospital Healthcare 40000 $10.0B United States Talkdesk Talkdesk Healthcare Experience Cloud Call Center 2025 n/a In 2025 Johns Hopkins Health System selected Talkdesk Healthcare Experience Cloud to modernize its contact center operations and centralize patient communications under a unified Call Center platform. The deployment is described as part of a broader technology initiative using the Talkdesk Customer Experience Automation platform to streamline interactions and enhance service delivery across contact center functions. The implementation configures Talkdesk Healthcare Experience Cloud with core capabilities including artificial intelligence powered self service, intelligent routing, and omnichannel engagement for voice, messaging, and digital channels. The solution leverages the Talkdesk Customer Experience Automation architecture and Talkdesk Data Cloud to surface transcripts, call recordings, and case notes as contextual data for AI agents and embedded agent workflows. Integrations center on a secure embedding of agent tools within Epic, the organization s electronic health record system, and Johns Hopkins participation in Epic s Workshop co development program to align contact center workflows with EHR functionality. Operational coverage focuses on contact center and patient communications workflows, coordinating front line service delivery with clinical record context to support appointment scheduling, triage routing, and case handling. Governance and process changes emphasize automation of fragmented, human coordinated workflows through CXA orchestration, with co development alignment to ensure EHR integrated agent tooling and workflow consistency. The vendor and customer framed expected outcomes as streamlined interactions, improved service quality, and enhanced multi channel patient communications enabled by the Talkdesk Healthcare Experience Cloud implementation.
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Buyer Intent: Companies Evaluating Talkdesk Healthcare Experience Cloud

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FAQ - APPS RUN THE WORLD Talkdesk Healthcare Experience Cloud Coverage

Talkdesk Healthcare Experience Cloud is a Call Center solution from Talkdesk.

Companies worldwide use Talkdesk Healthcare Experience Cloud, from small firms to large enterprises across 21+ industries.

Organizations such as Elevance Health, formerly Anthem, Inc and The Johns Hopkins Hospital are recorded users of Talkdesk Healthcare Experience Cloud for Call Center.

Companies using Talkdesk Healthcare Experience Cloud are most concentrated in Insurance and Healthcare, with adoption spanning over 21 industries.

Companies using Talkdesk Healthcare Experience Cloud are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Talkdesk Healthcare Experience Cloud across Americas, EMEA, and APAC.

Companies using Talkdesk Healthcare Experience Cloud range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 100%.

Customers of Talkdesk Healthcare Experience Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Talkdesk Healthcare Experience Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.