AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

List of Tender Support Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Schipper & Company, U.S.A. Distribution 14 $2M United States ENTP Tender Support Customer Support 2014 n/a In 2014, Schipper & Company, U.S.A. deployed Tender Support on their website. The 14-employee distribution firm implemented Tender Support as a web embedded Customer Support solution, using the vendor application on colorblends.com to capture customer inquiries directly from the storefront and record them in the Tender Support platform. Configuration emphasized core Customer Support capabilities typical for the category, including ticket creation from web forms, a searchable knowledge base, and real-time chat or messaging channels to handle order inquiries and product assistance. Operational scope centered on customer service and sales support functions, with internal workflows established for ticket assignment and escalation, and role based access controls for support agents to govern handling of inquiries routed from the website to Tender Support.
Tutor Trove Education 10 $2M United States ENTP Tender Support Customer Support 2011 n/a In 2011, Tutor Trove implemented Tender Support, deploying the Tender Support Customer Support application on its public website. The deployment surfaces an on-site support layer through a site-embedded support widget, and is configured through a centralized admin console to control access and basic routing. This implementation is proportionate to Tutor Trove's small organization size, integrating customer assistance directly into the student and tutor web experience. The configuration emphasizes the Customer Support function as a front-line contact point on the company website. Functional capabilities implemented include web chat for real-time student and tutor inquiries, a ticketing queue for asynchronous follow-up, and a knowledge base to enable self-service answers. Operational scope is focused on customer support activities managed by a small internal support team, with workflows configured for inbound routing and escalation through the Tender Support admin. Governance is lightweight, relying on role-based access inside the application and site-level change control for widget behavior. The implementation ties the Tender Support Customer Support application directly to Tutor Trove's web presence to handle user-facing support interactions.
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