List of Terminus Chat Experiences Customers
Terminus
925B Peachtree St NE #313,
Atlanta, 30309, GA,
United States
Atlanta, 30309, GA,
United States
1 888-373-9406
Professional Services
300
$55M
Since 2010, our global team of researchers has been studying Terminus Chat Experiences customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Terminus Chat Experiences for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Terminus Chat Experiences for Chatbots and Conversational AI include: Netsmart Technologies, a United States based Professional Services organisation with 2600 employees and revenues of $630.0 million, SAI Global, a United States based Professional Services organisation with 2000 employees and revenues of $450.0 million, Deltek Systems (Philippines), a Philippines based Professional Services organisation with 1500 employees and revenues of $350.0 million, TripActions, a United States based Professional Services organisation with 2000 employees and revenues of $255.0 million, Xuzhou Aotianpeng Power Supply Co., a China based Manufacturing organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Terminus Chat Experiences, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Terminus Chat Experiences customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1WorldSync | Professional Services | 400 | $55M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
In 2021, 1WorldSync implemented Terminus Chat Experiences on its public website to centralize conversational engagement. The deployment used RambleChat as the front end and aligns with the Chatbots and Conversational AI category to support website customer engagement, lead capture, and self service for marketing and support functions.
Terminus Chat Experiences was configured to provide a conversational user interface with scripted flows for product information, FAQ resolution, and lead qualification, reflecting standard Chatbots and Conversational AI capabilities. Configuration work focused on message templates, intent-driven routing, session transcript capture, and fallback handoff to human agents for complex queries, with content management controls maintained by marketing and customer support.
The implementation architecture is website embedded, relying on the RambleChat widget to surface Terminus Chat Experiences across key web pages, concentrating operational coverage on public site interactions rather than internal systems. Governance emphasized conversational content lifecycle, template versioning, and ownership by cross functional teams to ensure consistent messaging and operational readiness.
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ArcaTech Systems | Manufacturing | 300 | $70M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
In 2021, ArcaTech Systems deployed Terminus Chat Experiences on its corporate website. The deployment positioned Terminus Chat Experiences as ArcaTech Systems' Chatbots and Conversational AI solution to support customer service and online sales touchpoints on the company website.
The Terminus Chat Experiences implementation focused on a site-embedded conversational UI widget and configured conversational flows for product inquiry, basic troubleshooting, and lead capture. The configuration included intent-driven message sequences, contextual prompts, and escalation paths for handoff to human agents, reflecting common Chatbots and Conversational AI functional patterns.
Technical integration was executed by embedding the chat widget into site templates and instrumenting page-level analytics events to align marketing and support reporting. Governance and operational ownership were established across digital marketing and IT, with a phased rollout across site sections and an iterative content update cadence to maintain conversational accuracy and supportability.
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BCS Insurance Company | Banking and Financial Services | 130 | $19M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
In 2021, BCS Insurance Company deployed Terminus Chat Experiences on its public website to provide customer facing conversational workflows. Terminus Chat Experiences in the Chatbots and Conversational AI category is being used to support customer service interactions and digital lead capture for insurance inquiries and quote initiation.
The implementation is delivered as a web embedded chat widget that leverages a cloud hosted conversational engine, with client side script initiating sessions and cloud orchestration managing dialog state and scripted flows. Functional modules implemented include configurable conversational scripts, web form lead capture, agent handoff routing, and administrative content management for copy and response logic.
Operational scope is focused on the external website and is managed by the customer service and marketing teams at BCS Insurance Company, reflecting the company size and digital engagement needs. Governance and rollout practices include structured content ownership for conversational scripts, escalation procedures for human takeover, and iterative tuning of flows through operational review cycles to align messaging and handoff behavior.
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Bright Pattern | Professional Services | 100 | $26M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Bright Pattern implemented Terminus Chat Experiences on its website to introduce Chatbots and Conversational AI for customer-facing engagement. The deployment uses the Terminus Chat Experiences web chat widget embedded in public web pages, backed by a cloud-hosted management console for authoring conversation flows and controlling agent handoffs, consistent with a 100-employee professional services organization based in the United States.
Functional modules implemented include conversational flow authoring, canned responses and quick reply options, session routing to live agents, real-time monitoring and conversation analytics, and an administration interface for content and user role management. Operational scope is focused on the website and supports customer support, sales, and marketing functions, with governance executed through centralized tenant administration and role-based access to the Terminus Chat Experiences console, and conversational content and escalation workflows maintained by support and marketing teams.
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Brightfin | Professional Services | 250 | $60M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
In 2021 Brightfin implemented Terminus Chat Experiences, deploying a Chatbots and Conversational AI capability on its public website. The deployment focused on customer-facing conversational interactions for lead capture and client inquiries tied to the firm’s professional services offering.
Implementation used an embedded web chat widget front end paired with a managed conversational engine consistent with Chatbots and Conversational AI platforms. Configuration work emphasized conversational flow design, intent detection, session continuity, and pre-chat qualification, and the Terminus Chat Experiences instance was configured to present contextual welcome messages and route conversations based on defined intents.
Functional modules implemented included conversation design, lead capture forms, intent routing, templated responses, and handoff workflows to internal teams. Message orchestration and response templating were applied to standardize client engagement and support marketing and sales qualification workflows, using node-based flows and fallback intents as part of the configuration.
Operational ownership aligned with Brightfin digital marketing and sales functions in the United States, with governance processes for conversation script updates, testing, and iterative tuning. Rollout proceeded in phases across website entry points and service pages to allow progressive refinement of conversation paths and monitoring-driven adjustments.
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Professional Services | 20 | $1M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 856 | $100M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Banking and Financial Services | 400 | $80M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 150 | $30M | Canada | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 120 | $22M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Showing 1 to 10 of 47 entries
Buyer Intent: Companies Evaluating Terminus Chat Experiences
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Terminus Chat Experiences Coverage
Terminus Chat Experiences is a Chatbots and Conversational AI solution from Terminus.
Companies worldwide use Terminus Chat Experiences, from small firms to large enterprises across 21+ industries.
Organizations such as Netsmart Technologies, SAI Global, Deltek Systems (Philippines), TripActions and Xuzhou Aotianpeng Power Supply Co. are recorded users of
Terminus Chat Experiences for Chatbots and Conversational AI.
Companies using Terminus Chat Experiences are most concentrated in Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Terminus Chat Experiences are most concentrated in United States, Philippines and China, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Terminus Chat Experiences across Americas, EMEA, and APAC.
Companies using Terminus Chat Experiences range from small businesses with 0-100 employees - 40.43%, to mid-sized firms with 101-1,000 employees - 51.06%, large organizations with 1,001-10,000 employees - 8.51%, and global enterprises with 10,000+ employees - 0%.
Customers of Terminus Chat Experiences include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Terminus Chat Experiences customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.