List of Terminus Chat Experiences Customers
Atlanta, 30309, GA,
United States
Since 2010, our global team of researchers has been studying Terminus Chat Experiences customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Terminus Chat Experiences for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Terminus Chat Experiences for Chatbots and Conversational AI include: Netsmart Technologies, a United States based Professional Services organisation with 2600 employees and revenues of $630.0 million, SAI Global, a United States based Professional Services organisation with 2000 employees and revenues of $450.0 million, Deltek Systems (Philippines), a Philippines based Professional Services organisation with 1500 employees and revenues of $350.0 million, TripActions, a United States based Professional Services organisation with 2000 employees and revenues of $255.0 million, Xuzhou Aotianpeng Power Supply Co., a China based Manufacturing organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Terminus Chat Experiences, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Terminus Chat Experiences customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1WorldSync | Professional Services | 400 | $55M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
In 2021, 1WorldSync implemented Terminus Chat Experiences on its public website to centralize conversational engagement. The deployment used RambleChat as the front end and aligns with the Chatbots and Conversational AI category to support website customer engagement, lead capture, and self service for marketing and support functions.
Terminus Chat Experiences was configured to provide a conversational user interface with scripted flows for product information, FAQ resolution, and lead qualification, reflecting standard Chatbots and Conversational AI capabilities. Configuration work focused on message templates, intent-driven routing, session transcript capture, and fallback handoff to human agents for complex queries, with content management controls maintained by marketing and customer support.
The implementation architecture is website embedded, relying on the RambleChat widget to surface Terminus Chat Experiences across key web pages, concentrating operational coverage on public site interactions rather than internal systems. Governance emphasized conversational content lifecycle, template versioning, and ownership by cross functional teams to ensure consistent messaging and operational readiness.
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ArcaTech Systems | Manufacturing | 300 | $70M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
In 2021, ArcaTech Systems deployed Terminus Chat Experiences on its corporate website. The deployment positioned Terminus Chat Experiences as ArcaTech Systems' Chatbots and Conversational AI solution to support customer service and online sales touchpoints on the company website.
The Terminus Chat Experiences implementation focused on a site-embedded conversational UI widget and configured conversational flows for product inquiry, basic troubleshooting, and lead capture. The configuration included intent-driven message sequences, contextual prompts, and escalation paths for handoff to human agents, reflecting common Chatbots and Conversational AI functional patterns.
Technical integration was executed by embedding the chat widget into site templates and instrumenting page-level analytics events to align marketing and support reporting. Governance and operational ownership were established across digital marketing and IT, with a phased rollout across site sections and an iterative content update cadence to maintain conversational accuracy and supportability.
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BCS Insurance Company | Banking and Financial Services | 130 | $19M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
In 2021, BCS Insurance Company deployed Terminus Chat Experiences on its public website to provide customer facing conversational workflows. Terminus Chat Experiences in the Chatbots and Conversational AI category is being used to support customer service interactions and digital lead capture for insurance inquiries and quote initiation.
The implementation is delivered as a web embedded chat widget that leverages a cloud hosted conversational engine, with client side script initiating sessions and cloud orchestration managing dialog state and scripted flows. Functional modules implemented include configurable conversational scripts, web form lead capture, agent handoff routing, and administrative content management for copy and response logic.
Operational scope is focused on the external website and is managed by the customer service and marketing teams at BCS Insurance Company, reflecting the company size and digital engagement needs. Governance and rollout practices include structured content ownership for conversational scripts, escalation procedures for human takeover, and iterative tuning of flows through operational review cycles to align messaging and handoff behavior.
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Professional Services | 100 | $26M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 250 | $60M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 20 | $1M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 856 | $100M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Banking and Financial Services | 400 | $80M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 150 | $30M | Canada | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 120 | $22M | United States | Terminus | Terminus Chat Experiences | Chatbots and Conversational AI | 2021 | n/a |
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Buyer Intent: Companies Evaluating Terminus Chat Experiences
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