List of The Layer CRM Customers
Glasgow, G4 0HW,
United Kingdom
Since 2010, our global team of researchers has been studying The Layer CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased The Layer CRM for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using The Layer CRM for Customer Experience include: Tela Technology, a United Kingdom based Communications organisation with 100 employees and revenues of $25.0 million, Windsor Telecom United Kingdom, a United Kingdom based Construction and Real Estate organisation with 50 employees and revenues of $25.0 million, Businessmobiles, a United Kingdom based Communications organisation with 29 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using The Layer CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The The Layer CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Businessmobiles | Communications | 29 | $1M | United Kingdom | Layer Systems | The Layer CRM | Customer Experience | 2018 | n/a |
In 2018 BusinessMobiles implemented The Layer CRM, adopting an industry specific platform identified under the Customer Experience category. The implementation went live in January 2018 and has served as the company CRM for BusinessMobiles UK since that date.
The Layer CRM deployment focused on lead management, stock management and order management capabilities, together with case handling and customer retention workflows. Configuration work emphasized telecoms product cataloguing, order orchestration for handset and plan sales, and customer service case tracking aligned with Customer Experience functional patterns.
Operational coverage extends across sales, customer service and inventory functions within BusinessMobiles UK operations. The case study describes The Layer CRM as the central system of record for leads, orders and stock movements, which tightened stock control processes and standardized order workflows.
Governance and rollout centered on the January 2018 go live and continued operational use thereafter. BusinessMobiles reports improved case handling, higher retention and better stock control since going live with The Layer CRM.
|
 |
Tela Technology | Communications | 100 | $25M | United Kingdom | Layer Systems | The Layer CRM | Customer Experience | 2020 | n/a |
In 2020, Tela Technology implemented The Layer CRM to consolidate customer data, assets and tools and to streamline order-to-cash and support processes across its UK operations, delivering measurable time savings. The Layer CRM serves as the central Customer Experience platform supporting sales, operations and frontline support functions.
The deployment emphasized CRM core capabilities together with order management and case service management modules. Configuration work focused on establishing a single customer record, a product and asset catalog to support order orchestration, and a case lifecycle for service workflows, with automation for order status updates and ticket routing to reduce manual handoffs.
The program consolidated disparate assets and tools into The Layer CRM to create one system of record for customer, order and asset information across UK operations. Operational coverage included sales order processing, the order-to-cash touchpoints that interface with finance workflows, and the daily operations of the support team which relies on the platform for case resolution.
Governance centered on a centralized data model and standardized order-to-cash and service workflows, with rollout across the companys UK operations and focused user adoption for support staff. Outcomes called out in the case study include measurable time savings and increased frontline reliance on The Layer CRM for order management and case management.
|
 |
Windsor Telecom United Kingdom | Construction and Real Estate | 50 | $25M | United Kingdom | Layer Systems | The Layer CRM | Customer Experience | 2019 | n/a |
In 2019 Windsor Telecom United Kingdom deployed The Layer CRM as a Customer Experience platform to create a single system supporting sales, service and provisioning across its UK locations. The Layer CRM was positioned to accelerate integration after multiple acquisitions and to consolidate previously disparate in house ticketing and operational workflows into a unified platform.
Configuration centered on core Customer Experience capabilities, including sales CRM objects, service desk and provisioning workflows, multi ticket consolidation logic and reporting dashboards. The implementation included a customer portal delivered to beta and consolidated ticket handling to reduce fragmentation between sales and service teams, while standardizing provisioning processes across sites.
Operational scope covered Windsor Telecom United Kingdoms UK locations with a phased rollout and centralized governance for ticket triage and provisioning change control. The project emphasized consolidation of ticketing systems, the customer portal in beta and improved reporting as primary outcomes reported by the organization.
|
Buyer Intent: Companies Evaluating The Layer CRM
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||