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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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List of Top365 Company Communicator Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Companhia Siderurgica Nacional Manufacturing 24920 $43.7B Brazil Top365 Top365 Company Communicator Employee Experience 2022 Top365 In 2022 Companhia Siderurgica Nacional deployed Top365 Company Communicator to create CSNews, an internal corporate communications channel supporting HR and internal communications in the Employee Experience category. The implementation leveraged Microsoft Company Communicator technology and was delivered in partnership with Top365 and Microsoft, positioning the Top365 Company Communicator as the primary channel for corporate announcements and employee outreach. The deployment emphasized core communication capabilities typical of employee experience platforms, including broadcast push notifications, audience segmentation and content authoring workflows, and built-in message metrics for analytics. Top365 Company Communicator was configured to support scheduled campaigns and recurring internal communications, enabling centralized content publishing and measurement of open and delivery behaviors through message metrics. Operational coverage extended across Brazil and connected roughly 35,000 users to the CSNews channel, embedding the Top365 Company Communicator into company internal communications processes. The implementation scope focused on HR and corporate communications functions, with rollout governance coordinated between Companhia Siderurgica Nacional, Microsoft, and Top365. Governance and operational reporting were implemented to track message volume and engagement, using the platform metrics to inform ongoing communications governance. In less than a year CSNews transmitted more than 7.6 million messages and issued 1.3 million communications, demonstrating rapid adoption of Top365 Company Communicator within the stated Employee Experience deployment.
Tribunal Regional Eleitoral de Roraima Brazil Government 300 $13M Brazil Top365 Top365 Company Communicator Employee Experience 2021 Top365 In 2021, Tribunal Regional Eleitoral de Roraima implemented Top365 Company Communicator to provide a Teams-integrated virtual channel for public services across the state of Roraima. The deployment used the Top365 Company Communicator within the Employee Experience category to deliver citizen services and to extend remote access to electoral administration functions. The implementation centered on TOP365's Balcão Virtual capability, configured to support virtual citizen-facing services including remote video appointments and real time communications. Functional configuration emphasized video appointment handling, citizen intake workflows, and notification workflows consistent with employee experience and unified communications patterns. Integration architecture explicitly included Microsoft Teams as the front end for citizen interactions, with the solution developed and installed by Top365 as the system integrator. Press coverage notes the same TOP365 platform is installed in about 25 public sector clients and serves more than 500,000 citizens, which indicates a public-sector deployment profile and reuse of the Balcão Virtual configuration. Operational scope covered the court s public service channels across Roraima, focusing on citizen services and remote appointment access, and the rollout was positioned to improve remote video appointments and access. Governance was handled through the court s service channel operations, aligning virtual appointment workflows with existing public service procedures and communications management.
Tribunal Regional Federal da 1a Regiao Brazil Government 5602 $539M Brazil Top365 Top365 Company Communicator Employee Experience 2020 Top365 In 2020, Tribunal Regional Federal da 1a Regiao Brazil implemented Top365 Company Communicator as part of an Employee Experience initiative to extend digital citizen services and internal communication channels. The deployment emphasized Teams-centric service delivery, notably a Teams-based Balcão Virtual and the Lucy virtual assistant to support public services and citizen engagement. Top365 Company Communicator was used to enable Teams broadcast features and message orchestration across service channels, aligning with Employee Experience functional patterns such as broadcast communications, event and announcement workflows, and bot mediated interactions. The implementation integrated the Lucy virtual assistant into Teams workflows to automate first line citizen queries and route requests to internal service desks. The program was executed in partnership with Top365 and Microsoft, and Top365 is listed as a partner on the ObservAJUS profile of the TRF1 practice. Operational scope targeted citizen services and internal service channels within TRF1, consolidating digital contact points through Microsoft Teams. Governance combined IT and citizen services teams to operationalize broadcast and bot governance and to align escalation workflows with court service processes. Reported outcomes include reductions of approximately 62% in phone calls and approximately 28% in service tickets as documented in ObservAJUS.
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