List of Torq Incident Response Customers
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Since 2010, our global team of researchers has been studying Torq Incident Response customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Torq Incident Response for Endpoint Detection and Response (EDR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Torq Incident Response for Endpoint Detection and Response (EDR) include: Kenvue, a United States based Manufacturing organisation with 22000 employees and revenues of $15.44 billion, Valvoline Inc, a United States based Oil, Gas and Chemicals organisation with 8900 employees and revenues of $1.24 billion, HWG Sababa Italy, a Italy based Professional Services organisation with 150 employees and revenues of $48.0 million and many others.
Contact us if you need a completed and verified list of companies using Torq Incident Response, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Torq Incident Response customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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HWG Sababa Italy | Professional Services | 150 | $48M | Italy | Torq | Torq Incident Response | Endpoint Detection and Response (EDR) | 2025 | n/a | In 2025, HWG Sababa Italy deployed Torq Incident Response for Endpoint Detection and Response (EDR) to operationalize MSSP managed SOC incident response across EMEA. The deployment centers Torq Incident Response as the orchestration layer for incident intake, automated triage, and endpoint containment for customer estates. Implementation work focused on rapid automation reconstruction, with HWG Sababa Italy recreating years of automations in weeks and configuring orchestration playbooks that automated approximately 55% of monthly alerts. Functional capabilities implemented included automated alert triage, case creation and routing, and automated containment and remediation actions on customer endpoints, with EDR integrations inferred to enable endpoint containment and remediation workflows. Operational coverage spans the managed SOC, SOC analysts and incident response teams, and downstream customer environments across EMEA, aligning incident response, containment, and remediation workflows under a single orchestration fabric. Integrations are centered on EDR-driven containment actions and automated remediation steps, enabling handed-off cases and closed-loop incident handling between detection and response functions. Governance and rollout emphasized rapid playbook validation and staged SOC adoption to minimize analyst disruption while shifting medium and low priority workflows to automated handling. Outcomes reported by the customer include automated containment and remediation for customers and improvements in MTTI and MTTR by up to 95% for medium and low priority cases, reflecting the operational impact of Torq Incident Response on HWG Sababa Italy incident response workflows. | |
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Kenvue | Manufacturing | 22000 | $15.4B | United States | Torq | Torq Incident Response | Endpoint Detection and Response (EDR) | 2025 | n/a | In 2025, Kenvue deployed Torq Incident Response to centralize security operations and case management for its global consumer health organization, aligning the rollout with Endpoint Detection and Response (EDR) objectives. Torq Incident Response served as the primary case management backbone, enabling a unified incident intake and escalation fabric across security operations centers and regional incident response teams. The deployment emphasized standardized workflows and automated playbooks, with Torq providing end to end case management, orchestration, and automated responses. Configuration focused on automated triage and remediation actions, and the implementation enabled Kenvue to automate approximately 89 percent of cases and reduce mean time to respond by about 60 percent within two months. Operational integration concentrated on EDR telemetry and incident response actioning, with implemented capabilities that included host containment and IP blocking as core automated response steps. The solution was used across SOC triage, incident response, and case tracking, providing a single source of truth for investigations and orchestration of containment and remediation tasks. Governance centered on standardized incident playbooks and centralized case ownership, shifting manual SOC workflows to automated orchestration and structured escalation. Torq Incident Response replaced disparate triage practices with an auditable incident lifecycle and enforced workflow discipline across security operations, enabling consistent response procedures across sites and teams. | |
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Valvoline Inc | Oil, Gas and Chemicals | 8900 | $1.2B | United States | Torq | Torq Incident Response | Endpoint Detection and Response (EDR) | 2025 | n/a | In 2025 Valvoline Inc deployed Torq Incident Response to strengthen Endpoint Detection and Response (EDR) capabilities for its North America retail environment, with a specific focus on security operations and incident response workflows. The deployment addressed SOC automation needs across retail sites and centralized triage and containment orchestration for security analysts supporting those locations. Torq Incident Response was configured to automate phishing triage, perform alert enrichment, and execute automated endpoint containment. Implementation emphasized playbook orchestration, alert enrichment pipelines, and containment action workflows tied to EDR controls. Integrations with detection sources and containment controls were implemented, and based on case details EDR connectors were inferred to include Microsoft Defender and CrowdStrike to support automated isolation and remediation actions. Operational governance centered on standardized SOC playbooks, automated escalation paths, and role based triage procedures to reduce manual handoffs in incident response. Reported outcomes include saving 6 to 7 analyst hours per day and accelerating response timelines, with the change impacting SOC and incident response functions. Valvoline Inc Torq Incident Response Endpoint Detection and Response (EDR) now serves as the orchestration layer linking alert enrichment, phishing triage, and endpoint containment across the retail security operations. |
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