List of TTEC Humanify G Customers
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Since 2010, our global team of researchers has been studying TTEC Humanify G customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TTEC Humanify G for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TTEC Humanify G for Customer Experience include: United States Army, a United States based Government organisation with 453551 employees and revenues of $65.25 billion, United States Census Bureau, a United States based Government organisation with 4285 employees and revenues of $3.80 billion, US Navy, a United States based Aerospace and Defense organisation with 387637 employees and revenues of $321.0 million and many others.
Contact us if you need a completed and verified list of companies using TTEC Humanify G, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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United States Army | Government | 453551 | $65.3B | United States | TTEC | TTEC Humanify G | Customer Experience | 2021 | n/a |
In 2021, the United States Army deployed TTEC Humanify G as an IL4-authorized secure cloud contact center to support Department of Defense citizen and service-member communications. TTEC Humanify G serves as the Army's Customer Experience platform for CRM and citizen services, improving secure handling of controlled unclassified information.
The implementation is provisioned as an IL4 secure cloud contact center architecture, with configuration aligned to Customer Experience capabilities such as multichannel contact routing, secure agent desktops, and CRM-oriented citizen case management workflows. Functional scope centers on CRM and citizen services use cases that support service members and the public across the United States, consistent with DoD communication requirements.
Governance for the deployment is driven by IL4 authorization and DoD security controls for controlled unclassified information, shaping access control, data handling, and operational procedures for contact center staff. TTEC's Humanify G product page explicitly states that the Army is currently active on Humanify G under IL4 authorization, and the deployment emphasizes secure handling of CUI within the Army's CRM and citizen engagement workflows.
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United States Census Bureau | Government | 4285 | $3.8B | United States | TTEC | TTEC Humanify G | Customer Experience | 2019 | n/a |
In 2019, the United States Census Bureau deployed TTEC Humanify G as a citizen-facing contact center solution. The deployment aligned the TTEC Humanify G application with Customer Experience responsibilities, focusing on CRM and citizen services delivered to constituents within the United States.
Implementation centered on the Humanify G contact center module, configured to handle omnichannel contact routing, inquiry tracking and case management, capabilities that are typical for Customer Experience platforms. TTEC Humanify G was provisioned to support contact handling workflows, citizen engagement queues and operational reporting to front-line service teams.
TTEC lists the Census Bureau among civilian agencies with a FISMA Moderate Authority to Operate for Humanify G, a statement that indicates the Census uses the Humanify G contact center capability and that the offering benefits from FedRAMP JAB authorization for procurement and security. The implementation covers citizen-facing services across U.S. operations and is positioned to meet federal procurement and authorization requirements under FedRAMP JAB.
Governance for the deployment was aligned to federal security and privacy controls under the FISMA Moderate ATO designation, which shaped authorization artifacts, control implementation and agency compliance workflows. Ongoing operations and change management would be expected to follow federal data handling, incident response and authorization renewal processes consistent with FISMA Moderate and FedRAMP JAB requirements.
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US Navy | Aerospace and Defense | 387637 | $321M | United States | TTEC | TTEC Humanify G | Customer Experience | 2021 | n/a |
In 2021, the United States Navy adopted TTEC Humanify G to provision an IL4-authorized omnichannel contact center. The deployment targets Navy constituent and support operations for CRM and citizen services across the United States, establishing a Customer Experience platform for sensitive citizen and personnel interactions.
TTEC Humanify G was provisioned as a DISA IL4 environment, delivering omnichannel routing, secure session handling, and consolidated contact center orchestration consistent with federal IL4 controls. Configuration emphasized CRM and citizen services workflows, secure case capture, and role based access controls to support personnel records and constituent case management.
Source material notes the Navy is currently active on Humanify G under DISA IL4, indicating operational coverage for sensitive interactions at IL4 impact levels. The implementation prioritizes compliance and scalable provisioning to support high volume federal constituent service operations.
The deployment links TTEC Humanify G directly to the United States Navy Customer Experience function, enabling CRM centric contact handling and citizen services workflows while maintaining DISA IL4 authorization and secure data handling.
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