List of Tyler Incode Public Safety Computer Aided Dispatch Customers
Plano, 75024, TX,
United States
Since 2010, our global team of researchers has been studying Tyler Incode Public Safety Computer Aided Dispatch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tyler Incode Public Safety Computer Aided Dispatch for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tyler Incode Public Safety Computer Aided Dispatch for Computer Aided Dispatch include: Irving Police Department, a United States based Government organisation with 650 employees and revenues of $65.0 million, Mansfield Police Department, a United States based Government organisation with 240 employees and revenues of $23.0 million, City of Mobile Police Department, AL, a United States based Government organisation with 20 employees and revenues of $2.0 million, Peach County E911, a United States based Government organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Tyler Incode Public Safety Computer Aided Dispatch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Mobile Police Department, AL | Government | 20 | $2M | United States | Tyler Technologies | Tyler Incode Public Safety Computer Aided Dispatch | Computer Aided Dispatch | 2015 | n/a |
In 2015 the City of Mobile Police Department, AL implemented Tyler Incode Public Safety Computer Aided Dispatch. The deployment targeted police operations and was implemented alongside the municipality's existing Tyler applications used by court and finance staff, aligning dispatch workflows with municipal revenue and court processing activities.
Tyler Incode Public Safety Computer Aided Dispatch was configured to support standard Computer Aided Dispatch capabilities, including call intake and triage, dispatch queueing and unit status management, and incident logging to support officer response and recordkeeping. Configuration work emphasized operational modules typical of the Computer Aided Dispatch category, with workflows designed for public safety call handling, unit assignment, and incident activity capture.
Operational integrations and reconciliation workflows were part of the broader implementation landscape, staff reconciled Incode records to Munis and leveraged Tyler Cashiering and GMS for receipt processing, grant requisitions, and financial reporting. The implementation supported cross‑functional processes spanning the Police Department, Municipal Court, Accounting, and Revenue Department, with data extraction and reporting feeding month end reconciliations and bank batch reviews.
Governance and operationalization included hands on training and procedural documentation, a fiscal officer trained one employee on cash procedures and produced a procedural manual to standardize window payments and reconciliation steps. Day to day administration encompassed supervising tellers, processing bond and payment refunds, generating clearance letters, and approving grant requisitions within Tyler applications, aligning dispatch operations with municipal finance and court workflows.
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Irving Police Department | Government | 650 | $65M | United States | Tyler Technologies | Tyler Incode Public Safety Computer Aided Dispatch | Computer Aided Dispatch | 2017 | n/a |
In 2017, Irving Police Department implemented Tyler Incode Public Safety Computer Aided Dispatch. The deployment established Tyler Incode Public Safety Computer Aided Dispatch as the department's central Computer Aided Dispatch platform in its communications center, providing primary emergency call intake and unit dispatch capabilities for police and fire response.
Configuration emphasized core CAD modules including call intake and prioritization workflows, automated unit assignment and resource tracking, and structured incident documentation and follow-up records. The implementation captured and documented information for submission to multiple local, state, and national computer databases, consistent with documented operational practices.
Operational integration concentrated on the communications center and 911 call handling, incorporating connections to multi-line telephone console systems, alerting systems, and accessibility software for the deaf and hearing-impaired as noted in source materials. Governance changes included centralizing training and development for newly hired communications officers and formalizing coaching and documentation processes for dispatch operations.
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Mansfield Police Department | Government | 240 | $23M | United States | Tyler Technologies | Tyler Incode Public Safety Computer Aided Dispatch | Computer Aided Dispatch | 2017 | n/a |
In 2017, Mansfield Police Department deployed Tyler Incode Public Safety Computer Aided Dispatch to support police and fire incident management. The Tyler Incode Public Safety Computer Aided Dispatch implementation sits in the Computer Aided Dispatch category and was applied to dispatch workflows, incident intake, and resource prioritization for Police and Fire operations.
Operational configuration emphasized call intake and dispatch sequencing, capturing incident details and managing resource assignments. The implementation supports documentation of incidents into multiple local, state, and national computer databases, reflecting structured incident reporting and records capture. Functional workflows include call triage, unit assignment, event logging, and coordination with Automated Report System and Incode software for post-incident reporting.
On the communications side, the deployment was operationalized alongside a multi-line telephone console, an alerting system, and software for the deaf and hearing-impaired, which are used in daily call handling and notification workflows. Staff responsibilities documented in operational notes include active management and prioritization of incoming calls, use of de-escalation and crisis intervention tactics during dispatch, and maintenance of professional communications.
Governance and rollout incorporated training and development duties for newly hired Communications Officers, with senior communications staff providing coaching and feedback as part of operational governance. The implementation linked system configuration, standard operating procedures, and ongoing training to sustain dispatch operations across Mansfield Police Department.
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Government | 10 | $1M | United States | Tyler Technologies | Tyler Incode Public Safety Computer Aided Dispatch | Computer Aided Dispatch | 2010 | n/a |
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Buyer Intent: Companies Evaluating Tyler Incode Public Safety Computer Aided Dispatch
- Gwinnett County Public Schools, a United States based Education organization with 24000 Employees
- B-Lynk, a United States based Professional Services company with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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