List of Umnico Social CRM Customers
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Since 2010, our global team of researchers has been studying Umnico Social CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Umnico Social CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Umnico Social CRM for CRM include: C'SANTOS, a Guatemala based Retail organisation with 120 employees and revenues of $15.0 million, BeBest School Ukraine, a Ukraine based Education organisation with 120 employees and revenues of $2.0 million, Giant Ibis, a Cambodia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Umnico Social CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Umnico Social CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BeBest School Ukraine | Education | 120 | $2M | Ukraine | Umnico | Umnico Social CRM | CRM | 2024 | n/a | In 2024, BeBest School Ukraine implemented Umnico Social CRM, a CRM solution, to centralize student enquiries and enrolment support across European and Latin American markets. The deployment focused on consolidating messaging channels into a single platform to reduce lost leads and improve funnel visibility for admissions and student support functions. The implementation leveraged the Social CRM and Omnichannel Messaging capabilities of Umnico Social CRM, configuring a unified inbox, contact record enrichment, lead tagging, and conversation routing to enrollment workflows. Automation was applied to standardize first response templates and follow up sequences, and routing rules were configured to channel inbound inquiries to admissions counselors and regional teams. Integrations included direct channel connectivity with WhatsApp, Telegram and Facebook Messenger to capture and persist conversational leads inside Umnico Social CRM. Operational coverage centered on admissions, enrollment operations, and front-line student support teams serving European and Latin American markets, with the platform functioning as the primary conversational CRM for those business functions. Governance and rollout emphasized centralized lead handling and visibility across regions, with process changes to standardize messaging responses and escalation paths for prospective students. The vendor cites a 79% increase in conversion from first contact to purchase and reduced churn, outcomes that were reported alongside the stated reductions in lost leads and improved funnel visibility. | |
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C'SANTOS | Retail | 120 | $15M | Guatemala | Umnico | Umnico Social CRM | CRM | 2024 | n/a | In 2024, C'SANTOS implemented Umnico Social CRM, deploying the CRM to unify Instagram Direct and WhatsApp Business into a single sales-facing messenger CRM for its retail operations. The Guatemala-based retailer with 120 employees configured Umnico Social CRM to centralize inbound inquiries and convert social messaging into tracked sales opportunities. Configuration focused on the Social CRM module and Lead Ads & Messenger integration, aligning message routing, contact enrichment, and pipeline-oriented deal tracking. Umnico Social CRM was used to consolidate a shared inbox, map conversational threads to CRM contact records, and standardize lead qualification and tagging across channels, enabling sales users to handle leads from Instagram and WhatsApp within a single workflow. Operational rollout prioritized sales and customer engagement teams across Latin America, enforcing consistent routing, SLA-aware assignment, and a single source of truth for deal status and history. Umnico reports an 83.33% increase in inquiry-to-sale conversion and a doubled LTV after the implementation, outcomes that are recorded by the vendor and tied to the Social CRM and Lead Ads & Messenger integration usage. | |
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Giant Ibis | Professional Services | 10 | $1M | Cambodia | Umnico | Umnico Social CRM | CRM | 2024 | n/a | In 2024 Giant Ibis implemented Umnico Social CRM to centralize customer conversations and support workflows. The Umnico Social CRM implementation, in the CRM category, targeted the companys customer support team in Cambodia and consolidated messaging channels used by the business. Deployment used the Social CRM and Omnichannel Messaging capabilities inferred from the vendor case study, configuring a unified workspace that aggregated WhatsApp, Telegram and Facebook Messenger into a single inbox. Configuration emphasized threaded message views, ticket visibility and assignment workflows to prevent lost tickets and reduce response times, aligning common CRM functional terminology with support case management and routing. Operational coverage was focused on customer support for Giant Ibis in Cambodia, with governance centered on shared inbox ownership and standardized support workflows to improve ticket handling. According to Umnico, the deployment reduced lost tickets and response times and improved CSAT to 9.1/10 while increasing customer LTV by 83 percent, outcomes reported by the vendor following the rollout. |
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