List of Unicorn Lancelot CIS Customers
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Since 2010, our global team of researchers has been studying Unicorn Lancelot CIS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Unicorn Lancelot CIS for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Unicorn Lancelot CIS for Utilities Customer Care and Billing include: Dalkia, a France based Utilities organisation with 22000 employees and revenues of $7.49 billion, E.ON, a United Kingdom based Utilities organisation with 8437 employees and revenues of $1.99 billion, RWE Renewables Ltd, a United Kingdom based Utilities organisation with 1600 employees and revenues of $538.0 million and many others.
Contact us if you need a completed and verified list of companies using Unicorn Lancelot CIS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Unicorn Lancelot CIS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dalkia | Utilities | 22000 | $7.5B | France | Unicorn | Unicorn Lancelot CIS | Utilities Customer Care and Billing | 2014 | n/a |
In 2014, Dalkia implemented Unicorn Lancelot CIS, a Utilities Customer Care and Billing application, to support customer care and billing operations at Dalkia S.A. in France. The deployment aimed to centralize customer account management and billing for the company’s utility service lines.
Unicorn Lancelot CIS was configured with core customer care and billing modules including customer account management, billing engine and invoice generation, tariff and rate management, and meter-based billing capabilities. Configuration work included billing cycle scheduling, bill presentment templates, account hierarchies, dispute handling workflows, and payment processing configuration consistent with Utilities Customer Care and Billing functional requirements.
The deployment covered Dalkia S.A. customer service and billing teams in France, aligning call center workflows with account management and billing processes. The system supported utilities operational terminology such as meter-to-cash workflows, service order handling, and account lifecycle management, positioning Unicorn Lancelot CIS as the primary Utilities Customer Care and Billing platform for Dalkia in 2014.
Governance for the implementation emphasized centralized billing operations, standardized customer care procedures, and configuration controls for rates and account settings, with data stewardship practices applied to customer master and billing configurations. Operational ownership focused on billing and customer service functions to sustain ongoing configuration and process discipline.
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E.ON | Utilities | 8437 | $2.0B | United Kingdom | Unicorn | Unicorn Lancelot CIS | Utilities Customer Care and Billing | 2020 | n/a |
In 2020, E.ON implemented Unicorn Lancelot CIS as its Utilities Customer Care and Billing platform. The implementation aligned E.ON with the Lancelot platform family, which includes prediction solutions, business portfolio management under Lancelot CIS, and energy business capabilities under Lancelot ETRM, and mirrors similar deployments used by energy companies in the Czech Republic and abroad.
Unicorn Lancelot CIS was configured to centralize business portfolio management and customer care and billing workflows, leveraging the platform’s robust computing core that was designed for processing analytical tasks over huge volumes of energy data. The deployment incorporated Lancelot CIS modules and the platform’s prediction solutions to embed analytics and forecasting into commercial and billing processes.
The solution architecture emphasizes a high throughput computing core and analytical processing, enabling ingestion and processing of large scale energy datasets and time series analytics. This architecture supports Utilities Customer Care and Billing requirements by providing a foundation to connect customer care front office activities with billing and commercial portfolio management data sources.
Operational coverage focused on commercial and distribution functions within E.ON, aligning customer service, billing operations, and portfolio management under Unicorn Lancelot CIS. Governance and workflow configuration centered on centralized portfolio management and analytical processing, with implementation choices reflecting the platform’s emphasis on large volume energy data processing rather than lightweight CRM use cases.
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RWE Renewables Ltd | Utilities | 1600 | $538M | United Kingdom | Unicorn | Unicorn Lancelot CIS | Utilities Customer Care and Billing | 2015 | n/a |
In 2015, RWE Renewables Ltd implemented Unicorn Lancelot CIS. The deployment placed Unicorn Lancelot CIS into the Utilities Customer Care and Billing environment to centralize management of Customers of Lancelot CIS and to standardize customer account lifecycle processes for RWE's United Kingdom renewables operations.
Implementation scope focused on customer account management, billing and invoicing, tariff configuration, meter data processing, credit control and customer service case handling, reflecting typical functional modules in the Utilities Customer Care and Billing category. Configuration work emphasized bill generation, settlement routines, tariff and rate engines, and an integrated customer contact history to support customer service and revenue operations.
Operational integration linked billing workflows to metering data flows, financial posting processes and customer care interfaces using standard batch and real time exchange patterns. Governance included role based access controls, centralized billing policies and workflow orchestration to align customer service, billing and finance teams, with a phased operational rollout across the company’s UK sites to embed new operational procedures.
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