List of Vozy Contact Center Customers
Since 2010, our global team of researchers has been studying Vozy Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vozy Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vozy Contact Center for Call Center include: Grupo SURA, a Colombia based Banking and Financial Services organisation with 62396 employees and revenues of $7.37 billion, Unicomer Group, a El Salvador based Retail organisation with 13130 employees and revenues of $1.24 billion, Colsubsidio Colombia, a Colombia based Non Profit organisation with 18829 employees and revenues of $440.0 million and many others.
Contact us if you need a completed and verified list of companies using Vozy Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vozy Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Colsubsidio Colombia | Non Profit | 18829 | $440M | Colombia | Vozy | Vozy Contact Center | Call Center | 2023 | n/a |
In 2023, Colsubsidio Colombia deployed Vozy Contact Center to automate portfolio recovery and collections outreach within its credit and collections function. Colsubsidio lists Vozy among its authorized firms for portfolio recovery and collections, indicating Vozy Contact Center is being used in live collections workflows under the Call Center category.
The implementation is inferred to leverage Vozy's collections solution Lili Recover based on Colsubsidio's partner listing and Vozy's cobranzas offerings. Vozy Contact Center is used to orchestrate automated outbound outreach, scheduled payment reminders, campaign segmentation and voice messaging to support collections workflows. Configuration focus is expected on campaign management, contact sequencing, consent handling and script-driven communication, consistent with Call Center collections capabilities.
Operational scope is centered on Colsubsidio's credit and collections teams across its Colombia operations, where the platform standardizes outreach cadence and automates reminder flows. Governance emphasis aligns contact strategies with portfolio recovery processes and authorized vendor listings, with operational ownership retained by collections and credit operations to manage campaign rules and compliance.
|
 |
Grupo SURA | Banking and Financial Services | 62396 | $7.4B | Colombia | Vozy | Vozy Contact Center | Call Center | 2020 | n/a |
In 2020, Grupo SURA deployed Vozy Contact Center to support vaccination appointment scheduling and COVID-19 screening within customer service operations in Colombia. The deployment focused on automating voice interactions to improve appointment management and the collection of health information as part of contact center workflows.
Vozy Contact Center was implemented to orchestrate inbound and outbound voice interactions, using Vozy's conversational voice assistant capabilities to run screening scripts, schedule appointments, and confirm bookings. Module usage is inferred to be Vozy's voice/assistant offering Lili Assist based on the testimonial and press coverage, leveraging Call Center functionality to deliver automated conversational prompts and appointment confirmation workflows.
Operational scope centered on SURA's customer service teams in Colombia managing vaccination appointments and health data capture, with the Vozy Contact Center supporting both proactive outreach and inbound screening. According to the source, the implementation improved vaccination appointment management and the collection of health information, aligning the Vozy Contact Center application with Call Center business functions for scheduling and COVID-19 screening.
|
 |
Unicomer Group | Retail | 13130 | $1.2B | El Salvador | Vozy | Vozy Contact Center | Call Center | 2024 | n/a |
In 2024, Unicomer Group implemented Vozy Contact Center to automate preventive collections within its Call Center operations. The deployment centered on Vozy's collections product Lili Recover and the implementation of a conversational collections agent to manage outreach and payment negotiation workflows across the region, including operations in El Salvador.
Vozy Contact Center was configured to execute automated conversational outreach, scripted negotiation flows, and collection reporting tied to existing collections processes, with Lili Recover identified as the cobranzas module in Vozy's case study. Integration details are described at the process level, linking the conversational agent into contact center telephony and reporting channels without naming downstream systems. Governance emphasis in the published case focused on modeled workload validation in the region, with reported outcomes of approximately 80% effectiveness in preventive collections and a 94% reduction in operating costs for the modeled workload.
|
Buyer Intent: Companies Evaluating Vozy Contact Center
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||