List of WiseCX Power Inbox Customers
Buenos Aires, C1059,
Argentina
Since 2010, our global team of researchers has been studying WiseCX Power Inbox customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WiseCX Power Inbox for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WiseCX Power Inbox for Customer Engagement include: Whirlpool Argentina, a Argentina based Manufacturing organisation with 120 employees and revenues of $150.0 million, Triunfo Seguros, a Argentina based Insurance organisation with 600 employees and revenues of $80.0 million, Frizata Chile, a Chile based Consumer Packaged Goods organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using WiseCX Power Inbox, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WiseCX Power Inbox customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Frizata Chile | Consumer Packaged Goods | 20 | $2M | Chile | WebCentrix | WiseCX Power Inbox | Customer Engagement | 2025 | n/a | In 2025, Frizata Chile implemented WiseCX Power Inbox to centralize WhatsApp, Facebook, Instagram and email into a single omnichannel flow for its digital foodtech operations. The deployment uses WiseCX Power Inbox within the Customer Engagement category to create a unified agent inbox and omnichannel ticketing layer serving customer service and online sales support. The program is positioned to improve CX, agent productivity and sales by consolidating inbound channels into one operational stream. Implementation focused on omnichannel ticketing and WhatsApp integration, with unified conversation history, tagging and queue-based routing feeding agent workspaces. The architecture follows a cloud-hosted SaaS pattern that funnels social and email messages into a centralized queue, enabling structured agent workflows and automated routing rules appropriate for a company of Frizata Chile’s scale. Governance concentrated on standardizing response processes and agent handoffs across channels, aligning customer experience and e-commerce support workflows while keeping configuration scoped to the organization’s digital sales and support operations. | |
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Triunfo Seguros | Insurance | 600 | $80M | Argentina | WebCentrix | WiseCX Power Inbox | Customer Engagement | 2024 | n/a | In 2024 Triunfo Seguros implemented WiseCX Power Inbox as its Customer Engagement solution to centralize national customer communications and reporting. The rollout consolidated phone, email, social and messaging channels into a single omnichannel workstream to improve manager visibility and streamline operational oversight across the insurer. The deployment centered on the WiseCX Power Inbox omnichannel inbox, with inferred use of Analytics and Knowledge Base capabilities described in the case study. Configuration emphasis was on unified queues and ticketing workflows, knowledge base article routing, and dashboarding to support standardized response templates and supervisor monitoring, aligning front-line servicing with contact center style routing and case handling. Operational coverage included customer service and claims-facing interactions across Argentina, with managers gaining centralized reporting that reduced manual report work. Governance changes focused on centralized inbox ownership and standardized escalation and reporting workflows, enabling consistent oversight of customer communications without introducing named third party integrations. | |
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Whirlpool Argentina | Manufacturing | 120 | $150M | Argentina | WebCentrix | WiseCX Power Inbox | Customer Engagement | 2022 | n/a | In 2022 Whirlpool Argentina deployed WiseCX Power Inbox as part of its Customer Engagement capability. The Latin America operation used WiseCX Power Inbox to map and optimize the customer journey across pre sales, e commerce and post sales channels, centralizing interactions to improve case handling and response orchestration. Deployment combined the omnichannel Power Inbox with Analytics and virtual assistants, reflecting modules described in the published account. The implementation integrated chat, WhatsApp, phone and social channels into a unified inbox to support customer service, e commerce and pre sales teams, while journey mapping and inbox routing redesigned workflow handoffs and first contact resolution processes. Vendor WebCentrix is cited as the technology provider for the engagement, and the project explicitly aimed to raise effectiveness and speed of resolution across Whirlpool Argentina operations. |
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