List of WiseCX Speech Analytics Customers
Buenos Aires, C1059,
Argentina
Since 2010, our global team of researchers has been studying WiseCX Speech Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WiseCX Speech Analytics for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WiseCX Speech Analytics for Speech Recognition AI include: Whirlpool Argentina, a Argentina based Manufacturing organisation with 120 employees and revenues of $150.0 million, Triunfo Seguros, a Argentina based Insurance organisation with 600 employees and revenues of $80.0 million, Banco Bica, a Argentina based Banking and Financial Services organisation with 130 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using WiseCX Speech Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WiseCX Speech Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Bica | Banking and Financial Services | 130 | $50M | Argentina | WebCentrix | WiseCX Speech Analytics | Speech Recognition AI | 2025 | n/a |
In 2025, Banco Bica deployed WiseCX Speech Analytics to modernize its customer service and contact-center processes. Banco Bica implemented WiseCX Speech Analytics, a Speech Recognition AI application, alongside Agent AI capabilities to shift high inbound phone volume toward WhatsApp and chat channels.
The implementation configured WiseCX Speech Analytics to analyze live and recorded conversations and to surface real-time improvements for agents and supervisors. Functional capabilities implemented included conversation analytics, real-time monitoring, agent assistance driven by Agent AI, and automated call-to-chat deflection workflows aligned with contact-center scripting and routing.
Deployment targeted CRM and contact-center processes, integrating conversation-level insights into the bank's support workflows and channel routing to WhatsApp and chat. Operational coverage focused on customer service teams in Argentina, addressing high-volume inbound telephone traffic and redirecting interactions into messaging channels.
Governance centered on workflow restructuring to prioritize digital channel deflection and embedding real-time coaching signals into agent processes, with a phased rollout across contact-center operations. WiseCX Speech Analytics was instrumented to surface conversation improvements to supervisors and to trigger routing decisions that move interactions to asynchronous messaging.
Outcomes reported by the bank include a 26% reduction in inbound calls and freeing 30% of support team capacity through channel deflection and automation. WiseCX Speech Analytics remains the Speech Recognition AI layer providing conversation analysis and Agent AI assistance across Banco Bica customer service.
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Triunfo Seguros | Insurance | 600 | $80M | Argentina | WebCentrix | WiseCX Speech Analytics | Speech Recognition AI | 2025 | n/a |
In 2025, Triunfo Seguros implemented WiseCX Speech Analytics, engaging WebCentrix to centralize omnichannel customer service operations. The deployment introduced WiseCX Speech Analytics as a Speech Recognition AI platform to consolidate voice, email, social and messaging channels into a unified operational layer for the insurer.
The implementation used the platform's Analytics module to deliver real-time metrics and dashboards, eliminating manual reporting across contact center operations. Speech analytics for voice calls was applied through telephony integrations and routed into the Analytics module to enable automated transcription, sentiment detection and queue-level visibility consistent with Speech Recognition AI capabilities.
Architecture and integrations focused on a centralized platform connecting telephony, email, social and messaging streams to a single analytics engine, with data flows feeding the Analytics module for real-time operational reporting. The rollout concentrated on contact-center and CRM process integration across Argentina, aligning channel ingestion, callback workflows and agent performance views under one system.
Governance changes emphasized shifting reporting ownership from manual aggregation to platform-driven metrics, with the Analytics module becoming the authoritative source for operational KPIs. The program targeted contact center and CRM business functions, replacing manual reporting processes with real-time analytics while preserving local operational control during nationwide rollout.
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Whirlpool Argentina | Manufacturing | 120 | $150M | Argentina | WebCentrix | WiseCX Speech Analytics | Speech Recognition AI | 2022 | n/a |
In 2022, Whirlpool Argentina integrated WiseCX Speech Analytics as part of a customer experience initiative focused on e-commerce and post-sales journeys across Argentina and Southern Latin America. The deployment used the Speech Recognition AI platform from vendor WebCentrix to unify digital messaging and voice channels into a single analytics fabric.
Implementation included WiseCX Analytics to map end to end customer journeys, integrating chat, WhatsApp, social and voice channels and referencing telephony integration for call capture. The Speech Recognition AI capabilities were applied to transcribe and analyze calls, surface interaction patterns, and evaluate agent performance within CRM and contact center processes.
Operational coverage concentrated on customer experience, e-commerce and post-sales support workflows, with the platform instrumenting contact center processes and agent coaching touchpoints. Governance centered on journey mapping and analytics driven workflow adjustments, using centralized dashboards and interaction-level transcripts to prioritize friction points.
Whirlpool Argentina reported approximately 95% effectiveness from the WiseCX Analytics implementation and faster resolution for over 80% of inquiries, outcomes attributed to the combined use of multichannel data and speech analytics to accelerate issue identification and contact center response.
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