Santa Fe Province, 3016,
Argentina
Banco Bica Technographics
Banco Bica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Banco Bica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Banco Bica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banco Bica has purchased the following applications: Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI in 2019, Bonita Process Mining for Process Mining in 2017, emBlue for Marketing Automation in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banco Bica is running and its propensity to invest more and deepen its relationship with Engageware , WebCentrix , Bonitasoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banco Bica revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banco Bica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Banco Bica Tech Stack and Enterprise Applications
Banco Bica AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engageware | Legacy | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Banco Bica deployed the Engageware Aivo AgentBot AI Platform on its public website. The Engageware Aivo AgentBot AI Platform is implemented as a web-embedded conversational layer, providing Chatbots and Conversational AI capabilities to handle inbound customer interactions and surface self-service options within the bank's digital channel.
The implementation centers on standard conversational modules, including natural language understanding and intent classification, configurable conversation flows and FAQ automation, session management, and a knowledge base for banking-specific topics. The platform is configured to present a persistent web chat widget that escalates to human support when conversations require agent intervention, and it captures conversational telemetry for ongoing tuning of intents and responses.
Operational scope is focused on the retail digital channel on Banco Bica's website, supporting customer service and front-line digital engagement functions. Governance and content ownership are organized around digital channels and customer service teams, who maintain the conversational knowledge base and update response templates and escalation rules as part of routine channel operations.
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Chatbots and Conversational AI | AI-Powered Application |
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2025 | 2025 |
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Speech Recognition AI | AI-Powered Application |
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2025 | 2025 |
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Banco Bica Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bonitasoft | Legacy | Bonita Process Mining | Process Mining | Analytics and BI | Eureka | 2017 | 2017 |
In 2017, Banco Bica implemented Bonita Process Mining as part of its Bonita platform deployment. The Bonita Process Mining implementation was executed with implementation partner Eureka, and Banco Bica leadership frames the Bonita platform as fundamental to the bank, reflected in Jorge Andrek's comment, "What if we fix this with Bonita?"
The Process Mining deployment concentrated on core capabilities common to the Process Mining category, including process discovery, conformance checking, and performance analytics to identify variants, bottlenecks, and nonconformant flows. Bonita Process Mining was configured to feed analytical outputs into the Bonita platform to inform process orchestration and automation design, aligning mined process models with case management artifacts and automation requirements.
Operationally the solution is used by business analysts, operations teams, and process owners to prioritize improvement efforts and validate automation candidates, embedding process mining into routine process review and continuous improvement workflows. Governance was organized around iterative analysis and remediation cycles, integrating mining outputs into decision workflows and reinforcing a culture where teams routinely ask what can be resolved through Bonita rather than treating process issues as isolated incidents.
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Banco Bica CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| emBlue | Legacy | emBlue | Marketing Automation | CRM | n/a | 2018 | 2018 |
In 2018, Banco Bica implemented emBlue as its Marketing Automation platform. The deployment is web-embedded on the bank website, with emBlue used for email delivery, on-site capture, and digital campaign orchestration. emBlue supports Banco Bica’s marketing and customer engagement functions across digital channels.
The implementation emphasized core Marketing Automation modules including contact segmentation, campaign workflows, email templates, and web tracking tied to site forms and landing pages. Operational scope concentrated on the bank’s digital marketing and communications teams managing retail customer outreach, with configuration focused on web-based touchpoints and consent capture. Governance was organized around centralized campaign scheduling, template controls, and data hygiene processes to manage contact lists and consent across digital channels using emBlue.
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IT Decision Makers and Key Stakeholders at Banco Bica
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Apps Being Evaluated by Banco Bica Executives
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