List of wolkvox Studio Customers
Medellin, x,
Colombia
Since 2010, our global team of researchers has been studying wolkvox Studio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased wolkvox Studio for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using wolkvox Studio for Interactive Voice Response (IVR) include: Proteccion Colombia, a Colombia based Banking and Financial Services organisation with 1529 employees and revenues of $137.0 million, Compucom Colombia, a Colombia based Professional Services organisation with 26 employees and revenues of $2.0 million, Alo Global Colombia, a Colombia based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using wolkvox Studio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The wolkvox Studio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alo Global Colombia | Communications | 10 | $1M | Colombia | wolkvox | wolkvox Studio | Interactive Voice Response (IVR) | 2023 | n/a | In 2023, Alo Global Colombia implemented wolkvox Studio to deploy Interactive Voice Response (IVR) capabilities as part of its cloud telephony and omnichannel contact center strategy. Alo Global appears in wolkvox materials as a customer and partner using the platform to deliver cloud telephony and omnichannel contact center capabilities across Latin America, with operations based in Colombia and a compact team of approximately 10 employees. The implementation focused on provisioning voice automation and IVR flows through wolkvox Studio, aligning telephony and customer service workflows. wolkvox Studio was provisioned as a cloud hosted SaaS IVR and voicebot layer, configured to manage interactive call flows, automated voice prompts, and basic call routing for customer service operations. Functional modules implemented included voicebots and IVR flow design, telephony session management, and omnichannel routing logic consistent with Interactive Voice Response (IVR) capabilities. Governance centered on operationalizing scripted voice flows and aligning agent workflows with automated IVR handoffs during the 2023 go live, improving telephony cost management and voice automation in customer service operations as reported in vendor materials. | |
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Compucom Colombia | Professional Services | 26 | $2M | Colombia | wolkvox | wolkvox Studio | Interactive Voice Response (IVR) | 2021 | n/a | In 2021, Compucom Colombia implemented wolkvox Studio as its Interactive Voice Response (IVR) solution to support omnichannel contact center campaigns across voice, SMS, and WhatsApp. The deployment targeted outbound dialing strategies to improve contactability and to centralize campaign management for regional operations, with wolkvox Studio orchestrating campaign workflows and dialing sequences across those channels. Implementation work emphasized IVR and voicebot style call flows, programmable routing rules, and outbound dialing modes consistent with Interactive Voice Response (IVR) capabilities, paired with campaign scheduling and real-time campaign management interfaces. Operational governance placed ownership with contact center and campaign teams for regional rollout, standardizing routing and campaign orchestration, and the configuration improved contactability and campaign management for regional operations as noted in the vendor testimonial. | |
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Proteccion Colombia | Banking and Financial Services | 1529 | $137M | Colombia | wolkvox | wolkvox Studio | Interactive Voice Response (IVR) | 2022 | n/a | Protección S.A. implemented wolkvox Studio in 2022 as an estimated SaaS go-live to manage Interactive Voice Response (IVR) within its customer communications estate in Colombia. The engagement centers on wolkvox Studio as the application for Interactive Voice Response (IVR) work and omnichannel voice handling, according to the vendor testimonial cited by wolkvox. The implementation focused on configuring IVR and voicebot flows inferred from vendor descriptions of IVR transaccionales and omnichannel routing, together with workflow orchestration for call routing and transactional voice interactions. Configuration work included IVR flow authoring, voicebot orchestration and routing rules that align with common Interactive Voice Response (IVR) capabilities, enabling automated call handling and IVR-driven transactions. Operational coverage emphasized centralized omnichannel customer communications including voice and IVR, with reported use to improve reporting and to enable automation for service and quality monitoring across Protección’s customer service and quality teams in Colombia. The deployment was positioned as a centralized SaaS layer for customer engagement, consolidating voice channel management and reporting feeds for monitoring. Governance and operational workflows were adjusted to support automated service monitoring and quality oversight using wolkvox Studio, aligning voice interactions with reporting and quality control processes. The vendor testimonial describes the use case as centralizing omnichannel communications and improving reporting and automation for service and quality monitoring, which are the primary stated outcomes of the deployment. |
Buyer Intent: Companies Evaluating wolkvox Studio
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