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List of Zed Filed Service Asset Management Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Amara Raja Group Manufacturing 17000 $2.0B India Zed-Axis Technologies Zed Filed Service Asset Management Field Service Management 2018 n/a In 2018 Amara Raja Group deployed Zed Filed Service Asset Management from Zed-Axis Technologies to digitize after-sales service and warranty processes across its India service operations, positioning the initiative within the Field Service Management category. Zed Filed Service Asset Management was used to consolidate service workflows and provide a single application footprint for field service and asset tracking across after-sales teams. The implementation leveraged Zed-Axis modules Zed-Service and Zed-Mobility to support mobile technician workflows, work-order management, warranty validation, service asset records, and real-time reporting. Configuration focused on field-service orchestration and service-claims processing, with mobile-enabled technician interaction and centralized service asset information to support dispatch and on-site repairs. Operational scope covered after-sales and warranty management functions across Amara Raja Group’s India service operations, with rollout aimed at field service teams and regional service centers. Governance emphasized standardized service and claims workflows to improve consistency, and the deployment delivered improved real-time reporting and more efficient service-claims processing as reported by the vendor testimonial.
Lemon Electronics India Manufacturing 250 $25M India Zed-Axis Technologies Zed Filed Service Asset Management Field Service Management 2019 n/a In 2019, Lemon Electronics India deployed Zed Filed Service Asset Management from Zed-Axis Technologies to manage repair lab work orders and field service operations in India. The deployment targeted Field Service Management use cases for repair and after sales support across the company service organization. Zed Filed Service Asset Management was configured to centralize work order management, technician assignment and response tracking, repair lab intake and closure workflows, and technical support ticketing. Configuration emphasized repair and after sales modules consistent with the vendor testimonial describing work order and technical support benefits. The implementation covered repair lab teams and field technicians operating in India, aligning shop floor repair workflows with field call out processes. Deployment structure emphasized role based access for service coordinators and technicians and mobile enabled task updates to improve on site visibility. Governance focused on standardizing work order routing and tracking procedures to increase technician responsiveness. The deployment of Zed Filed Service Asset Management delivered improved technician response and work order tracking as described by the vendor testimonial.
Ram Ratna Wires India Manufacturing 1025 $447M India Zed-Axis Technologies Zed Filed Service Asset Management Field Service Management 2017 n/a In 2017, Ram Ratna Wires India deployed Zed Filed Service Asset Management to manage its after sales service network and field service and repair centre operations across India. The implementation established a centralized platform in the Field Service Management category, delivering real time dashboards and oversight for a dispersed service centre footprint. The deployment focused on operational modules and workflows that support field service and asset management. Based on the vendor testimonial, module usage is inferred to include Zed-Service together with Zed-Sales and Zed-Assets to handle service ticketing, claims recording, invoicing, asset history and repair workflow coordination. Zed Filed Service Asset Management was configured to capture service events, maintain asset lifecycle records, and produce claims and invoices tied to service orders. Operational coverage included after sales, service operations and repair centre teams, providing visibility into service network performance through dashboarding and centralized service records. The implementation enabled case management for field technicians and repair centres, and centralized financial events associated with claims and invoicing within the same application context. Module inference is explicitly grounded in the vendor testimonial referencing service network, claims and invoicing capabilities, and is therefore presented as an evidence aligned interpretation rather than an asserted product list. The narrative emphasizes Ram Ratna Wires India, 2017, Zed Filed Service Asset Management and Field Service Management to clarify the relationship between company application category and impacted business functions.
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