List of Zenvia Service Moviedesk Customers
Sao Paulo, 01310-300, SP,
Brazil
Since 2010, our global team of researchers has been studying Zenvia Service Moviedesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zenvia Service Moviedesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zenvia Service Moviedesk for Customer Support include: Mercado Livre Brazil, a Brazil based Consumer Packaged Goods organisation with 10000 employees and revenues of $5.40 billion, Avell, a Brazil based Manufacturing organisation with 100 employees and revenues of $12.0 million, Tabmedia Brazil, a Brazil based Healthcare organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Zenvia Service Moviedesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Avell | Manufacturing | 100 | $12M | Brazil | Zenvia | Zenvia Service Moviedesk | Customer Support | 2018 | n/a |
In 2018, Avell implemented Zenvia Service Moviedesk to manage after-sales customer support and chat in Brazil. The deployment centralized customer interaction history and operational metrics for the manufacturer's support organization, consolidating chat and ticketing workflows into a single Customer Support platform for after-sales operations.
Functionally, the Zenvia Service Moviedesk implementation used core ticketing, real-time chat handling, interaction history, and reporting capabilities to support case intake, routing, and resolution. Configuration prioritized chat queue management, first-contact workflows, and centralized activity logs so agents had consistent context across interactions, and the deployment emphasized operational telemetry to capture response and resolution indicators.
Reported metrics in 2019 showed faster response times, approximately 87 percent first-contact resolution on chat, sub-10-second chat wait times and high monthly ticket resolution rates. The rollout targeted after-sales support teams in Brazil, aligning operational ownership to the support organization and centralizing historical records and metrics for ongoing performance monitoring.
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Mercado Livre Brazil | Consumer Packaged Goods | 10000 | $5.4B | Brazil | Zenvia | Zenvia Service Moviedesk | Customer Support | 2018 | n/a |
In 2018, Mercado Livre Brazil implemented Zenvia Service Moviedesk for Customer Support within its Classificados support organization. The deployment was delivered as a SaaS implementation that centralized ticket intake and introduced structured SLA tracking across assessors in Brazil.
The implementation focused on core Customer Support capabilities, including unified ticket routing, SLA monitoring, and assessor-facing ticket management workflows. Zenvia Service Moviedesk was configured to provide centralized queueing and status tracking, standardizing incident handling and response prioritization for Classificados support.
Operational coverage stayed within Mercado Livre Brazil’s Classificados support function, with a rollout that achieved full adoption by assessors. Outcomes reported included large improvements in SLA compliance and support efficiency, reflecting both process consolidation and system-driven governance of ticket intake and service level monitoring.
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Tabmedia Brazil | Healthcare | 50 | $5M | Brazil | Zenvia | Zenvia Service Moviedesk | Customer Support | 2018 | n/a |
In 2018 Tabmedia Brazil began testing Zenvia Service Moviedesk to simplify and accelerate customer support reporting and ticket workflows in São Paulo, Brazil. Tests started in late 2018 and the platform went live by early 2019, establishing a centralized support application for the company.
The deployment centered on the ticketing and helpdesk capabilities of Zenvia Service Moviedesk, with configuration of case routing, status workflows, and reporting dashboards to compress manual reporting steps. The Zenvia Service Moviedesk Customer Support implementation consolidated customer channels into a single system, enabling structured ticket lifecycle management and faster access to operational data.
Rollout focused on the customer support team in São Paulo with phased testing followed by production cutover in early 2019, and local governance around ticket handling and reporting cadence. Report generation time was reduced from a day to about an hour, and Tabmedia reported 98% customer satisfaction after the implementation.
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