Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Professional Services
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Adobe | Professional Services | 31360 | $23.8B | United States | LivePerson | LiveEngage | Customer Support | 2015 | Direct from vendor | In 2015, Adobe implemented LiveEngage for Customer Support, deploying the application as a cloud hosted conversational engagement platform. The LiveEngage deployment was provisioned direct from vendor and supported Adobe customer support and digital engagement channels. LiveEngage was configured to provide conversational messaging, intelligent routing, a unified agent workspace, workflow automation, and real time analytics and reporting, aligning with typical Customer Support functional requirements. Configuration emphasized multichannel session handling and automated routing to centralize agent interactions and reduce manual queueing. The implementation used LiveEngage capabilities to embed chat and messaging across web contact points and support touchpoints. Adobe migrated and integrated historic customer records from SAP CRM into LiveEngage, synchronizing contact and case identifiers to maintain continuity of support workflows. The project was vendor led with LivePerson managing cloud provisioning, configuration governance, and phased rollout planning for support and contact center teams. Governance included role based access controls, routing rule management, and configuration change controls to align LiveEngage with Adobe support operational processes. | |
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Adobe | Professional Services | 31360 | $23.8B | United States | MicroStrategy | MicroStrategy ONE Analytics | Analytics and BI | 2012 | n/a | ||
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Professional Services | 31360 | $23.8B | United States | Microsoft | Microsoft Power BI | Analytics and BI | 2016 | n/a |
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Professional Services | 31360 | $23.8B | United States | Appen | Figure Eight Platform | ML and Data Science Platforms | 2016 | n/a |
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Professional Services | 31360 | $23.8B | United States | Okta | Okta Single Sign On | Single Sign-On (SSO) | 2015 | n/a |
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Professional Services | 31360 | $23.8B | United States | VMware by Broadcom | VMware Workspace ONE | Digital Workspace | 2020 | n/a |
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Professional Services | 31360 | $23.8B | United States | SAP | SAP HANA Enterprise Cloud | Application Hosting and Computing Services | 2007 | n/a |
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Professional Services | 31360 | $23.8B | United States | SAP | SAP CRM | CRM | 2002 | n/a |
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Professional Services | 31360 | $23.8B | United States | SAP | SAP Concur Expense | Expense Management | 2007 | n/a |
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Professional Services | 31360 | $23.8B | United States | Workday | Workday Recruiting | Recruiting,Applicant Tracking System | 2016 | Deloitte (Deloitte Touche Tohmatsu Limited) |
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