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Air France KLM selects Capgemini Odigo for Call Center,Customer Experience

In 2020, Air France KLM, a France based Transportation organization with 78399 employees and revenues of $36.5B selected Capgemini Odigo for Call Center,Customer Experience while displacing Legacy, and integrating with the existing systems being used.

Customer Vendor Old Product New Product Category Market Users VAR/SI When Live
Air France KLM Capgemini Legacy Capgemini Odigo Call Center,Customer Experience CRM 2500 n/a 2020 2020
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FAQ - Air France KLM selects Capgemini Odigo for (Call Center,Customer Experience)

In 2020, Air France KLM selected Capgemini Odigo for Call Center,Customer Experience to modernize their CRM operations and improve scalability, visibility, and control.

The Capgemini Odigo deployment replaces Legacy and integrates with existing systems to streamline processes, reporting, and compliance across CRM.

Air France KLM is a Transportation organization in France, with approximately 78399 employees and $36.5B in annual revenue.

Air France KLM has initiated the Capgemini Odigo implementation with an expected go-live in 2020, supporting its modernization of Call Center,Customer Experience processes.

Air France KLM has not disclosed the SI for the Capgemini Odigo implementation.

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