Air France-KLM
7, rue du Cirque,
Paris, 75008,
France
Paris, 75008,
France
33 1 43 17 20 20
Transportation
Air France-KLM Technographics
Air France-KLM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air France-KLM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 78399 Air France-KLM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air France-KLM has purchased the following applications: Tradeshift Pay for AP Automation in 2015, SAP SuccessFactors Employee Central for Core HR in 2016, IFS Maintenix for Aviation MRO in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air France-KLM is running and its propensity to invest more and deepen its relationship with TradeShift , SAP , IFS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air France-KLM revenues, which have grown to $36.48 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air France-KLM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air France-KLM Tech Stack and Enterprise Applications
Air France-KLM ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TradeShift | Legacy | Tradeshift Pay | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015, Air France-KLM implemented Tradeshift Pay. The Tradeshift Pay deployment addresses AP Automation across the carrier group, concentrating on electronic invoice intake and processing within the purchase-to-pay lifecycle.
The implementation emphasized e-invoicing capture and digital invoice processing, with configured invoice receipt, validation and approval workflows and supplier-facing status tracking. Tradeshift Pay was used to enable electronic submission and track and trace visibility so suppliers can know when invoices are received and approved, aligning with standard AP Automation functional workflows.
Operational scope focused on the purchase-to-pay process with direct impact on Accounts Payable and procurement interactions with supplier communities. Governance changes centered on moving from paper documents to an electronic working model, and explicit outcomes stated by Air France-KLM include the eventual elimination of paper invoices, faster electronic processing, increased timely payments, and reduction of invoices lost or delayed in mail traffic.
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ERP Financial | ERP |
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2019 | 2019 |
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Expense Management | ERP |
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2013 | 2013 |
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Air France-KLM HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Air France-KLM deployed SAP SuccessFactors Employee Central as its Core HR platform for the HCM transformation program supporting KLM. The deployment served as the cloud-native employee master for KLM's entire workforce and was led at stream level to consolidate HR processes and establish a single system of record.
SAP SuccessFactors Employee Central was configured to centralize core HR data, organizational management, position and job structures, and standard personnel administration workflows. Implementation efforts emphasized cloud-based employee profiles, manager self-service and employee self-service, time-off and absence framework alignment, and role-based access controls aligned with Core HR functional expectations.
Operational coverage targeted KLM HR operations and people managers across the carrier, with governance mechanisms established to standardize HR process ownership, release cadence, data stewardship, and change management. The program aimed to help KLM be the best employer for its entire workforce by using SAP SuccessFactors Employee Central to unify HR records, streamline HR workflows, and enable future HCM cloud expansions.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Succession and Leadership Planning | HCM |
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2017 | 2017 |
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Air France-KLM ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Maintenix | Aviation MRO | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Air France-KLM documented its use of IFS Maintenix to achieve IT process continuity in one MRO system. Air France-KLM implemented IFS Maintenix as an Aviation MRO application to centralize maintenance operations across the group, explicitly covering Air France Industries and KLM Engineering & Maintenance within a single platform.
The IFS Maintenix deployment focused on core Aviation MRO capabilities typical of line and base maintenance management, maintenance program management, technical records and configuration control, and automated maintenance planning and workpack creation. IFS Maintenix was configured to host multiple maintenance programs and rule sets so each operator within the group could retain program differentiation while operating on a shared data model and workflow engine.
Operational scope centered on managing multiple maintenance organizations in one system, addressing the challenge of strong cultural and procedural differences between group entities. The implementation narrative emphasizes configuring organization-specific hierarchy, maintenance program templates, and access controls so Air France Industries and KLM Engineering & Maintenance could each manage operator-specific schedules and compliance artifacts within IFS Maintenix.
Governance and process alignment were established to enforce common records management and change control, while allowing localized execution of maintenance tasks. The documented outcome for the engagement is achieving IT process continuity in one MRO system through IFS Maintenix, enabling Air France-KLM to operate a unified Aviation MRO platform for its maintenance operations.
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Flight Management | ERP Services and Operations |
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2025 | 2025 |
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Passenger Service Systems | ERP Services and Operations |
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2025 | 2027 |
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Air France-KLM AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2024 | 2025 |
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Air France-KLM AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Air France-KLM Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2024 | 2025 |
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Air France-KLM Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2024 | 2024 |
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Air France-KLM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Air France-KLM Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2002 | 2002 |
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Air France-KLM eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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Air France-KLM SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transportation Management | SCM |
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2019 | 2019 |
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Air France-KLM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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Air France-KLM EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Air France-KLM IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2020 | 2020 |
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2020 | 2020 |
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Air France-KLM ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Air France-KLM Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2019 | 2019 |
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Procurement | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Air France-KLM PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2019 |
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Operating System (OS) | PaaS |
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2010 | 2010 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Air France-KLM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2026 | 2026 |
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Database Management, Open-Source Database | IaaS |
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2018 | 2018 |
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Air France-KLM CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Air France-KLM
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President Finance | VP | Finance | |
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IT Director - Innovation, Business Intelligence and Software Engineering | Director | IT | |
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Controller Air France-KLM Group at Air France-KLM Corporate Controlling | Director | Finance | |
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Vice President Information Technology Distributed Services | VP | IT | |
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SVP Group Corporate Control | VP | Operations | |
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EVP CIO Group Air France KLM | CXO | IT | |
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CIO Directeur des Systèmes d'Information | Director | IT | |
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IT Procurement Manager | Manager | Procurement | |
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SVP Corprate Group Controller Air France KLM | VP | Finance | |
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IT Director - Deployment | Director | IT | |
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Senior Vice President Human Resources | VP | HR | |
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EVP Human Resources | VP | HR | |
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Director Marketing Communication, Customer Loyalty | Director | Customer Service | |
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Head of Customer Contact Centers - France | Director | Customer Service | |
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Head of Customer & Market Insights | Director | Customer Service | |
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VP Digital Marketing | VP | Marketing | |
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VP Customer Loyalty | VP | Customer Service | |
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VP Services, Customer Contact | VP | Customer Service | |
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Apps Being Evaluated by Air France-KLM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Air France-KLM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Air France-KLM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Air France-KLM Technographics
Air France-KLM is a Transportation organization based in France,
with around 78399 employees and annual revenues of $36.48 billion.
Air France-KLM operates a diverse technology stack with applications such as
Tradeshift Pay, SAP SuccessFactors Employee Central and IFS Maintenix,
covering areas like AP Automation, Core HR and Aviation MRO.
Air France-KLM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TradeShift, SAP and IFS.
Air France-KLM recently adopted applications including
Oracle Database@Azure in 2026, IBS Software iFlight in 2025 and Amadeus Nevio in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Air France-KLM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Air France-KLM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Air France-KLM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.