Toronto, M5J 2J2, ON,
Canada
Adastra
Adastra, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Adastra collaboration with software players such as In-House Applications empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Adastra | In-House Applications | In-House Policy Management | Insurance Policy Administration | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
UNIQA Insurance Czech | Insurance | 1000 | $300M | Czech Republic | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2024 |
In 2024, UNIQA Insurance Czech deployed In-House Policy Management under the ServiceHub initiative, a platform defined within the Insurance Policy Administration category to centralize and accelerate contract changes across the Czech Republic and Slovakia. The implementation was scoped to operate under two distinct legislative frameworks, process multi-channel client requests, and integrate approximately 25 external systems while meeting a legal requirement for near real time recording of car insurance changes.
ServiceHub functions as a central insurance policy administration engine that automates intake, validation and complete backoffice processing of requests. The project began in spring 2024 as a nine month fixed budget engagement with an initial proof of concept delivered in the first three months, then pivoted to prioritize car insurance changes driven by legislation. Key functional capabilities implemented include automated workflow orchestration for policy changes, online generation of a new green card for vehicle policies, and rule-based decisioning that enabled 10 of 19 request types to be fully automated.
The solution architecture was built with .NET and Angular and designed for straightforward migration to Azure, integrating with UNIQA s core insurance and support systems to ensure end to end processing and auditability. ServiceHub connects to about 25 systems, handles language and regulatory differences between the two countries, and embeds GDPR compliant logging and security controls to meet local compliance requirements.
Governance and rollout moved from a fixed scope delivery to an agile operating model after initial production, with Adastra operating as the implementation partner and a nine person team executing development sprints driven by UNIQA s product priorities. As deployed, In-House Policy Management through ServiceHub processes roughly 15,000 requests per month, supports same session changes such as license plate updates in under two minutes, consolidates one shared operations approach for two countries, and provides a platform for phased expansion to additional contract types and full cloud infrastructure in later stages.
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