Altura Communication Solutions
7776 S Pointe Parkway West,
Phoenix, 85044, AZ,
United States
Phoenix, 85044, AZ,
United States
1 714-948-8400
Communications
Altura Communication Solutions
List of Software Implementations where Altura Communication Solutions is Reseller or System Integrator
Altura Communication Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Altura Communication Solutions collaboration with software players such as OpenText empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Altura Communication Solutions is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Altura Communication Solutions | OpenText | OpenText CX-E Voice | Call Center,Customer Experience,Interactive Voice Response (IVR) | CRM |
List of Software Implementations where Altura Communication Solutions is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
City of Baltimore | Government | 12500 | $1.0B | United States | OpenText | OpenText CX-E Voice | Call Center,Customer Experience,Interactive Voice Response (IVR) | 2014 |
In 2014, the City of Baltimore implemented OpenText CX-E Voice to modernize its citizen-facing telephony within the Call Center,Customer Experience,Interactive Voice Response (IVR) category. The deployment targeted approximately 5,000 users across public sector contact centers in North America, with a primary focus on municipal citizen services and call handling operations.
OpenText CX-E Voice was configured with speech enabled automated attendant, unified messaging, and a personal assistant capability to support conversational IVR and consolidated message workflows. The implementation emphasized a resilient, VoIP ready architecture and survivable call servers to maintain availability during network disruptions, while delivering mobility features for distributed agents.
Altura Communication Solutions served as the systems integrator for the rollout, leading configuration, testing, and cutover activities across contact center operations and municipal service desks. Integrations centered on telephony infrastructure and unified messaging, aligning call routing, voicemail, and attendant services with existing citizen service workflows.
Governance assigned operational ownership to municipal contact center leadership and used a phased rollout approach to preserve continuity of citizen-facing services. According to the OpenText case study, the City of Baltimore achieved return on investment within a year following the Altura supported deployment, and the implementation delivered speech enabled automated attendant, unified messaging, personal assistant capabilities, survivable call servers, and mobility for ongoing citizen engagement.
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IT Decision Makers and Key Stakeholders at Altura Communication Solutions
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Buyer Intent: Companies Evaluating Altura Communication Solutions Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Altura Communication Solutions software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Altura Communication Solutions System Integrator / VAR Profile
Altura Communication Solutions is a system integrator and technology consulting firm headquartered in Phoenix, United States, with approximately 10 employees and annual revenues of $1M.
Altura Communication Solutions implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Altura Communication Solutions software implementations across industries and regions, including: City of Baltimore where Altura Communication Solutions implemented OpenText CX-E Voice.
Altura Communication Solutions has a strategic VAR/SI partnership with OpenText, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Altura Communication Solutions partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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