List of OpenText CX-E Voice Customers
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Since 2010, our global team of researchers has been studying OpenText CX-E Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText CX-E Voice for Call Center, Customer Experience, Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText CX-E Voice for Call Center, Customer Experience, Interactive Voice Response (IVR) include: University of Washington, a United States based Education organisation with 35331 employees and revenues of $7.10 billion, San Diego State University, a United States based Education organisation with 6890 employees and revenues of $1.43 billion, City of Baltimore, a United States based Government organisation with 12500 employees and revenues of $1.03 billion and many others.
Contact us if you need a completed and verified list of companies using OpenText CX-E Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText CX-E Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of Baltimore | Government | 12500 | $1.0B | United States | OpenText | OpenText CX-E Voice | Call Center,Customer Experience,Interactive Voice Response (IVR) | 2014 | Altura Communication Solutions | In 2014, the City of Baltimore implemented OpenText CX-E Voice to modernize its citizen-facing telephony within the Call Center,Customer Experience,Interactive Voice Response (IVR) category. The deployment targeted approximately 5,000 users across public sector contact centers in North America, with a primary focus on municipal citizen services and call handling operations. OpenText CX-E Voice was configured with speech enabled automated attendant, unified messaging, and a personal assistant capability to support conversational IVR and consolidated message workflows. The implementation emphasized a resilient, VoIP ready architecture and survivable call servers to maintain availability during network disruptions, while delivering mobility features for distributed agents. Altura Communication Solutions served as the systems integrator for the rollout, leading configuration, testing, and cutover activities across contact center operations and municipal service desks. Integrations centered on telephony infrastructure and unified messaging, aligning call routing, voicemail, and attendant services with existing citizen service workflows. Governance assigned operational ownership to municipal contact center leadership and used a phased rollout approach to preserve continuity of citizen-facing services. According to the OpenText case study, the City of Baltimore achieved return on investment within a year following the Altura supported deployment, and the implementation delivered speech enabled automated attendant, unified messaging, personal assistant capabilities, survivable call servers, and mobility for ongoing citizen engagement. | |
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San Diego State University | Education | 6890 | $1.4B | United States | OpenText | OpenText CX-E Voice | Call Center,Customer Experience,Interactive Voice Response (IVR) | 2015 | n/a | In 2015, San Diego State University deployed OpenText CX-E Voice to provide unified messaging, a speech enabled directory and a multi call server redundant architecture to handle very high call volumes. OpenText CX-E Voice addressed Call Center,Customer Experience,Interactive Voice Response (IVR) requirements for admissions, financial aid and student services contact flows across the institution. The implementation configured unified voicemail and messaging, speech enabled directory services and interactive voice response workflows to support self service and agent assisted routing. Configuration emphasized a distributed call handling topology using multiple call servers for redundancy and capacity, with routing logic tuned for peak academic season volumes. Operational coverage focused on contact handling for admissions, financial aid and student services, centralizing inbound call processing and voicemail under the OpenText CX-E Voice layer. The deployment aligned IVR and messaging functions with telephony and contact center operational models common to higher education, consolidating caller touchpoints for North America operations. Governance work included defining call handling policies, routing rules and departmental contact flow ownership to match campus service models. The CX-E rollout reported reduced maintenance costs with reported ~4x savings, improved caller experience through speech enabled services and increased resiliency for admissions, financial aid and student services contact flows. | |
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University of Washington | Education | 35331 | $7.1B | United States | OpenText | OpenText CX-E Voice | Call Center,Customer Experience,Interactive Voice Response (IVR) | 2013 | n/a | In 2013, University of Washington deployed OpenText CX-E Voice to provide campus wide unified messaging, voicemail, speech enabled automated attendant and high availability call processing. The deployment addressed enterprise telephony and contact workflow needs for 18,000 faculty and staff and was implemented within a Call Center,Customer Experience,Interactive Voice Response (IVR) context for North American higher education. OpenText CX-E Voice was configured with core modules for unified messaging, voicemail, automated attendant and redundancy, with module usage documented on the vendor case page. The implementation used Neverfail redundant call servers to deliver high availability call processing and improved mobility and resiliency, and the solution was sized to support up to 300,000 calls per month. Operational coverage was campus wide, affecting communications and IT operations across faculty and staff, and the architecture emphasized redundant call server clusters for failover and service continuity. Governance and rollout focused on centralized messaging and attendant workflows to standardize voicemail and automated attendant handling across the university. |
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