Midrand, 1685,
South Africa
Aria Technologies Africa South Africa
Aria Technologies Africa South Africa, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Aria Technologies Africa South Africa collaboration with software players such as Ericsson-LG empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Aria Technologies Africa South Africa | Ericsson-LG | Ericsson-LG iPECS Cloud | Call Center,Call Tracking and Recording | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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South African Council for Educators South Africa | Education | 111 | $7M | South Africa | Ericsson-LG | Ericsson-LG iPECS Cloud | Call Center,Call Tracking and Recording | 2023 |
In 2023, the South African Council for Educators implemented Ericsson-LG iPECS Cloud as its contact and unified communications platform. The deployment aligns with the Call Center,Call Tracking and Recording application category and transitioned an on-premises iPECS deployment into a networked as-a-service model to support a small contact centre and broader unified communications across South Africa.
The project emphasized contact-centre operations and unified communications functionality, retaining existing iPECS hardware where possible to reduce cutover complexity. Configuration work focused on call handling, call tracking and recording workflows, queue and agent provisioning, and UC client provisioning to support desktop and remote collaboration consistent with Call Center,Call Tracking and Recording capabilities.
Network and service architecture was provisioned via Telkom ATA to deliver the Ericsson-LG iPECS Cloud as a centrally hosted service, with Aria Technologies Africa South Africa listed as the implementation partner responsible for integration and deployment coordination. The solution was implemented as a cloud-hosted service that federates site telephony across the organization while reusing on-site equipment where feasible.
Operational rollout prioritized minimizing user disruption and accelerating service quoting, with retention of existing hardware cited as a control to limit migration impact. Governance focused on operational continuity for contact-centre functions and UC enablement for education-sector workflows, while call tracking and recording capabilities were centralized under the Ericsson-LG iPECS Cloud tenancy.
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Buyer Intent: Companies Evaluating Aria Technologies Africa South Africa Services
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