Contact Center Live
Adriaan Dortsmanplein 3,
Naarden, 1411 RC,
Netherlands
Naarden, 1411 RC,
Netherlands
31 88 123 2401
Professional Services
Contact Center Live
List of Software Implementations where Contact Center Live is Reseller or System Integrator
Contact Center Live, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Contact Center Live collaboration with software players such as Zendesk empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Contact Center Live is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Contact Center Live | Zendesk | Zendesk Service | Customer Support | CRM |
| Contact Center Live | Zendesk | Zendesk Explore | Analytics and BI | Analytics and BI |
| Contact Center Live | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | HCM |
| Contact Center Live | Zendesk | Zendesk IT Help Desk | IT Service Management | ITSM |
List of Software Implementations where Contact Center Live is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Qbuzz | Transportation | 5500 | $500M | Netherlands | Zendesk | Zendesk Explore | Analytics and BI | 2022 |
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Qbuzz | Transportation | 5500 | $500M | Netherlands | Zendesk | Zendesk Service | Customer Support | 2022 |
In 2022, Qbuzz deployed Zendesk Service to consolidate customer contact into a unified Customer Support platform. The deployment centralized more than 150,000 customer interactions per year across email, telephone, WhatsApp, social media, and service desks, supporting a 30 FTE customer service operation within a 5,500-employee enterprise that operates across Groningen, Friesland, Drenthe, South Holland, and the Drechtsteden.
The Zendesk Service implementation emphasized an omnichannel ticketing core, smart automation for routing and response guidance, and Zendesk Explore dashboards for real-time insight into inquiries, complaints, and trends. Configuration targeted faster response times and accelerated onboarding of customer advisors while establishing the foundations for individualized traveler profiles and personalized service workflows.
The program integrated Zendesk Service with Qbuzz back-office systems to surface operational context for agents, and incorporated accessibility channels such as Teletolk for deaf and hard-of-hearing customers, with video connections under evaluation. Contact Center Live served as the implementation partner, providing configuration and rollout support for the omnichannel setup and dashboard instrumentation.
Operational governance shifted customer service from an operational department into a strategic instrument, with new analytics and dashboards informing product development, marketing, and operational decisions. The roadmap includes extending Zendesk Service to internal HR and IT helpdesks and phased AI-driven knowledge management starting January 2026 to standardize answers and assist advisor decision-making.
Reported outcomes from the rollout include faster response times, quicker advisor onboarding, real-time customer data visibility, and stronger customer relationships, and Zendesk Service provided overview and structure enabling Qbuzz to grow into a data-driven, personalized service environment. The implementation positions Customer Support as a central touchpoint for brand trust and as a technical backbone for future mobility services.
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Qbuzz | Transportation | 5500 | $500M | Netherlands | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2022 |
In 2022 Qbuzz implemented Zendesk HR Help Desk. The deployment aligns with Employee Self Service,HR Service Delivery to centralize HR case intake, employee self-service, and HR ticket lifecycle management across the organization.
The implementation configured core HR service delivery modules including case management, a centralized knowledge base, automated workflow routing, service level rules, and templated responses to standardize HR interactions. Zendesk HR Help Desk was configured to leverage automation and macros for agent-assisted resolutions, while knowledge management is planned to evolve with AI-driven support starting in January 2026 to improve consistency and speed of employee answers.
Contact Center Live served as the implementation partner for the broader Zendesk rollout, extending the omnichannel architecture already used by Qbuzz customer service. The HR Help Desk sits on the same Zendesk omnichannel platform that handles customer channels including email, telephone, WhatsApp, social media, and service desks, and it reuses analytics via Zendesk Explore and explicit integrations with the company back office to provide case context and reporting.
Operational scope and governance tie the HR Help Desk to Qbuzz enterprise operations, supporting an organization of 5,500 employees and leveraging established service governance practices that transformed customer service into a strategic function. For customer service, Zendesk delivered faster response times, quicker onboarding of advisors, real-time insight into customer data, and stronger customer relationships, and Qbuzz plans to apply similar structured workflows and governance to internal HR service delivery to create consistent, data-driven employee support.
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Transportation | 5500 | $500M | Netherlands | Zendesk | Zendesk IT Help Desk | IT Service Management | 2022 |
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IT Decision Makers and Key Stakeholders at Contact Center Live
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Contact Center Live Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Contact Center Live software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Contact Center Live System Integrator / VAR Profile
Contact Center Live is a system integrator and technology consulting firm headquartered in Naarden, Netherlands, with approximately 35 employees and annual revenues of $3M.
Contact Center Live implements and supports enterprise applications across markets such as Analytics and BI, CRM, HCM and ITSM.
APPS RUN THE WORLD tracks 4 verified Contact Center Live software implementations across industries and regions, including: Qbuzz where Contact Center Live implemented Zendesk Explore, Qbuzz where Contact Center Live implemented Zendesk Service, and Qbuzz where Contact Center Live implemented Zendesk HR Help Desk.
Contact Center Live has a strategic VAR/SI partnership with Zendesk, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Contact Center Live partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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