List of Zendesk HR Help Desk Customers
San Francisco, 94103, CA,
United States
Since 2010, our global team of researchers has been studying Zendesk HR Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk HR Help Desk for Employee Self Service, HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk HR Help Desk for Employee Self Service, HR Service Delivery include: NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, Align Technology, a United States based Manufacturing organisation with 22680 employees and revenues of $3.73 billion, Follett Higher Education, a United States based Professional Services organisation with 12000 employees and revenues of $3.50 billion, Oregon State University, a United States based Education organisation with 4700 employees and revenues of $1.84 billion, Ascendion, a United States based Professional Services organisation with 6000 employees and revenues of $800.0 million and many others.
Contact us if you need a completed and verified list of companies using Zendesk HR Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zendesk HR Help Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aesop | Retail | 2037 | $365M | Australia | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2020 | n/a |
In 2020, Aesop implemented Zendesk HR Help Desk to centralize employee inquiries, logged case activity, and support HR service delivery. The deployment is aligned with the Employee Self Service,HR Service Delivery category and positions Zendesk HR Help Desk as the primary front door for People Services and HR inquiries across Global Head Office and ANZ Retail.
Zendesk HR Help Desk was configured with core case management and ticketing workflows, a searchable knowledge base, and service level agreement tracking to ensure queries are routed and resolved within agreed SLAs. Functional capabilities implemented include first line HR advice intake, lifecycle event case types for starters, leavers, employee changes and leave of absence, HRIS support workflows, and coordination points for learning and development administration.
The implementation interfaces operationally with Workday as Aesop's HRIS, enabling Zendesk to capture inquiry context and escalate cases to HRBPs and Centres of Expertise for resolution. Operational coverage includes the Regional People Services team, Global Head Office in Melbourne, and ANZ Retail, with Zendesk serving as the case management layer while Workday remains the employee record source.
Governance centered on documenting People Services processes, maintaining the knowledge base, and establishing case management technology standards and service level agreements to standardize response handling. The rollout supported day to day HR coordination and the employee life cycle, ensuring queries are recorded for reporting purposes and routed to the appropriate HR stakeholders in line with documented PS processes.
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Align Technology | Manufacturing | 22680 | $3.7B | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
In 2018, Align Technology implemented Zendesk HR Help Desk. The Zendesk HR Help Desk deployment is surfaced on the company help center at https://aligntech.zendesk.com/hc/en-us and functions as a web-hosted employee portal.
Configuration centers on knowledge management, case intake, and ticket-based HR service delivery, consistent with Employee Self Service,HR Service Delivery functionality. The implementation includes structured request forms, knowledge articles, and workflow rules to triage and route HR inquiries to designated HR agents. The platform is configured to capture case metadata and maintain a searchable knowledge base for policy and benefits information.
Operationally the Zendesk HR Help Desk supports Align Technology’s HR service function and is positioned to serve the company employee population of 22,680 through self-service and agent-managed channels. Governance is centered on centralized HR service management, role-based agent permissions, and documented request handling workflows to standardize case handling and knowledge lifecycle. The help center URL acts as the primary intake channel for HR requests and information access.
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Ascendion | Professional Services | 6000 | $800M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2022 | n/a |
In 2022, Ascendion implemented Zendesk HR Help Desk. The deployment was targeted at Employee Self Service,HR Service Delivery to centralize HR and payroll case intake for Ascendion's US workforce of approximately 6,000 employees. The project positioned Zendesk HR Help Desk as the primary channel for employee inquiries directed to HR and payroll functions.
Configuration emphasized cloud ticketing and self service capabilities native to Zendesk HR Help Desk, including a public self service portal and knowledge base, structured case types for payroll inquiries, and automated routing logic to direct tickets to payroll and HR specialists. The system was used by payroll associates to receive and respond to payroll related questions and to log tasks related to processing payroll, terminations, gross pay audits, and tax account management as part of operational casework. Standard SLA tracking and role based access controls were applied to segregate HR, payroll, and accounting responsibilities within the application.
Operational coverage focused on HR Service Delivery workflows and payroll case management, with Zendesk HR Help Desk supporting day to day inquiry handling and case escalation between HR and payroll teams. Governance emphasized ticket lifecycle controls, knowledge article ownership, and defined handoff points to preserve auditability of payroll related actions. Ascendion Zendesk HR Help Desk therefore serves as the centralized employee case management layer linking Employee Self Service,HR Service Delivery to core HR and payroll business functions.
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Banking And Financial Services | 250 | $100M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2019 | n/a |
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Education | 7298 | $92M | United Kingdom | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
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Professional Services | 12000 | $3.5B | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
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Banking and Financial Services | 2500 | $410M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
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Consumer Packaged Goods | 200 | $37M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2016 | n/a |
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Professional Services | 1920 | $250M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
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Transportation | 540 | $100M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2020 | n/a |
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