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Deloitte Digital
Deloitte Digital, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Deloitte Digital collaboration with software players such as Munich Re HealthTech, Oracle and Squiz empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Deloitte Digital | Salesforce | Salesforce Genie | Customer Data Platform | CRM |
| Deloitte Digital | Munich Re HealthTech | Munich Re MedNeXt | Insurance Claims Management | ERP Services and Operations |
| Deloitte Digital | Oracle | NetSuite CPQ AI Assistant | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Cigna | Insurance | 71300 | $180.6B | United States | Munich Re HealthTech | Munich Re MedNeXt | Insurance Claims Management | 2019 |
In 2019, Cigna implemented Munich Re MedNeXt as its Insurance Claims Management platform for Cigna Global Health Benefits. The Munich Re MedNeXt deployment established a single global policy and claims administration platform in the cloud covering product setup, enrolment, premium billing and claims. The implementation targeted Cigna's international health business to centralize policy and claims workflows.
Configuration work focused on core modules including product setup, enrolment workflows, premium billing engines and claims processing, with configuration to model global product variants and enrollment rules. Munich Re MedNeXt was configured to support policy administration and claims adjudication capabilities consistent with Insurance Claims Management systems, including rule based claims routing and configurable product definitions.
The program was executed jointly by MR HealthTech and Deloitte Digital, using a cloud hosted architecture to deliver a centralized administration layer for Cigna Global Health Benefits. Operational coverage spanned policy administration and claims operations across Cigna's international health business, aligning enrollment, billing and adjudication processes into a common platform.
Governance was organized as a joint vendor and SI delivery model, with MR HealthTech providing product expertise and Deloitte Digital managing implementation workflows and operational adoption. The announced objective of the implementation was to improve claims and policy administration capability for Cigna's international health lines through consolidation onto Munich Re MedNeXt.
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Granite Partners | Banking and Financial Services | 50 | $5M | United States | Oracle | NetSuite CPQ AI Assistant | Chatbots and Conversational AI | 2022 |
In 2022, Granite Partners consolidated multiple portfolio companies onto NetSuite and adopted NetSuite CPQ to unify quoting across its United States operations. Deloitte Digital supported the Oracle NetSuite CPQ implementation, and the deployment incorporated the NetSuite CPQ AI Assistant as a conversational layer to assist sales users in quote construction and validation, aligning the company with the Chatbots and Conversational AI application category.
The implementation focused on core Configure Price Quote workflows, including centralized quote configuration, pricing rules, automated bill of materials and routing automation, and quote-to-order orchestration. NetSuite CPQ was configured to enforce standardized product catalogs and pricing logic across portfolio entities, while the NetSuite CPQ AI Assistant provided conversational guidance for quoting, helping surface configuration constraints and pricing policies during sales interactions.
Integrations centered on closing the loop between sales quoting and NetSuite ERP financial and manufacturing records, connecting sales-to-manufacturing and finance processes for order orchestration and billing continuity. Operational scope covered Granite Partners portfolio companies across the United States, with CPQ usage scoped to sales, manufacturing planning and finance functions, and Deloitte Digital providing implementation and configuration services.
Governance changes included centralizing CPQ administration, standardizing quote approval workflows and instituting a common set of routing and BOM rules to reduce variation across entities. The implementation yielded improved quote accuracy and reduced cycle times as reported in the case study, while the conversational layer from NetSuite CPQ AI Assistant was positioned to accelerate user adoption and streamline quote creation for sales, manufacturing and finance stakeholders.
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The University of Notre Dame Australia | Education | 1800 | $155M | Australia | Squiz | Squiz Funnelback Search | Application, Web and Enterprise Search | 2022 |
In 2022 The University of Notre Dame Australia engaged Deloitte Digital to implement Squiz Funnelback Search as part of a broader Squiz DXP deployment. The project used Squiz Funnelback Search, an Application, Web and Enterprise Search solution, to deliver an advanced program-finder and site search supporting student acquisition for domestic and international campaigns, and the redesigned site and program search went live in 2024.
The implementation focused on program-specific indexing and relevance tuning to surface course pages, combined with faceted navigation and autocomplete to accelerate discovery for prospective students. Configuration work concentrated on search result templates and query pipelines to prioritize program pages, plus relevance rules and synonyms to align search behavior with recruitment intent.
Technically the search engine was embedded within the Squiz DXP ecosystem, indexing site content and program landing pages managed in the DXP, with search delivered through the program-finder UI and site search bar. Operational scope targeted marketing and student recruitment functions, with the search experience instrumented to drive clicks to program content and to support domestic and international campaign traffic.
Deloitte Digital led a phased rollout across the redesigned site culminating in the 2024 launch, with governance centered on search relevance tuning and content indexing workflows controlled by the university and partner team. Outcomes reported in the partner case study include approximately 1 second result load times and 95 percent of searches producing clicks to program pages, demonstrating the implementation of Squiz Funnelback Search within the university environment.
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Education | 1800 | $155M | Australia | Squiz | Squiz Matrix | Web Content Management | 2022 |
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