Ecodocx
50 Milk Street, 16th Floor,
Boston, 02109, MA,
United States
Boston, 02109, MA,
United States
1 617-475-1636
Professional Services
Ecodocx
List of Software Implementations where Ecodocx is Reseller or System Integrator
Ecodocx, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Ecodocx collaboration with software players such as OpenText empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Ecodocx is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Ecodocx | OpenText | OpenText Exstream | Customer Engagement | CRM |
List of Software Implementations where Ecodocx is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Acushnet Company | Leisure and Hospitality | 6500 | $2.2B | United States | OpenText | OpenText Exstream | Customer Engagement | 2012 |
In 2012, Acushnet Company deployed OpenText Exstream to centralize customer communications across its enterprise. OpenText Exstream served as the primary document composition, template management, and multi channel output engine within the Customer Engagement portfolio.
Deployment architecture emphasized a resilient document output ecosystem built on server clustering and intelligent load balancing to maintain availability for transactional and marketing communications. Functional modules implemented included composition and template management, variable data printing, multi channel delivery orchestration, and workflow driven production scheduling. The initiative was anchored by a global Center of Excellence for Exstream development to standardize templates and accelerate configuration.
OpenText Exstream was integrated with Infor M3 ERP for transactional document generation and fulfillment workflows across nine international markets, extending the ERP document output layer into customer service and billing processes. Operational ownership sat with ERP, Integrations and Process Automation teams, and cross functional engineering teams were mobilized into an integrated development pillar to harmonize standards and accelerate delivery. Ecodocx acted as the system integrator supporting implementation and rollout activities.
Governance incorporated enterprise access controls and workflow based segregation of duties rule enforcement consistent with the companys GRC and IAM practices, ensuring template change controls and audit trails for SOX readiness. The program produced a standardized, centrally governed Customer Engagement composition platform while maintaining a flawless on time launch record for M3 ERP rollouts as recorded in program documentation. OpenText Exstream remains the centralized Customer Engagement tool for controlled customer communications and ERP driven document output.
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Continental Resources | Oil, Gas and Chemicals | 1402 | $8.7B | United States | OpenText | OpenText Exstream | Customer Engagement | 2019 |
In 2019, Continental Resources upgraded to OpenText Exstream as part of a Customer Engagement initiative to modernize large scale document presentment and extended content services. The project targeted investor communications workflows that generate, deliver, capture and archive millions of documents tied to onboarding, monthly personalized reports and regulatory filings.
The implementation centered on OpenText Document Presentment for SAP, referenced as StreamServe Exstream, together with OpenText Extended ECM for SAP, upgraded to version 16. Configuration work included template and document design consolidation, web based job tracking and monitoring for document lifecycle orchestration, and creation of new presentment projects supplemented by custom development. Professional services, upgrade activities and training were delivered as discrete project phases.
Operationally the solution was integrated with Continental Resources SAP applications to drive automated document generation and delivery through mail and email channels, and to feed archiving and extended ECM repositories. The deployment covered communications to thousands of employees, subcontractors, legal representatives and investors, and supported investor onboarding, status notifications and monthly personalized reporting workflows. Services and delivery used a combination of onsite and remote engagement by Ecodocx.
Governance and process changes emphasized job lifecycle visibility, compliance with State Law and regulatory procedures, and standardized document design and brand integrity across business communications. Outcomes reported by the customer included access to new product features in OpenText Exstream version 16, streamlined operations, reduced manual effort and human error, ensured timely, correctly formatted delivery of communications, and improved document design consistency.
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New York Life | Insurance | 13000 | $50.0B | United States | OpenText | OpenText Exstream | Customer Engagement | 2020 |
In 2020 New York Life implemented OpenText Exstream as a Customer Engagement platform, engaging Ecodocx to modernize its document generation and customer communications capabilities. The initiative targeted an upgrade path to the latest supported version 16.6 while executing a pilot installation of OpenText Exstream 16.4 to validate real-time and batch processing approaches and to establish a foundation for internal ownership.
The implementation delivered core OpenText Exstream capabilities, including upgraded batch forms, live letters, and real-time letter forms authored with OpenText Exstream Content Author and governed via OpenText Exstream Empower. The project installed one Exstream 16.4 environment as the pilot baseline, and configuration work focused on template modernization, content authoring workflows, and runtime form processing typical of Customer Engagement solutions.
Ecodocx provided onsite blueprinting, business analysis of as-is, interim, and future states, and advisory services that scoped upgrade, migration, and integration phases. Collaboration occurred through onsite visits and WebEx sessions, with knowledge transfer built into the engagement so New York Life’s Exstream team and customer-facing personnel could assume operational responsibilities.
Governance and rollout followed a pilot-and-transfer model, using detailed time and process estimates to sequence upgrade and migration tasks and to enable in-house execution of subsequent phases. The engagement emphasized staff training and advisory support, which filled missing expertise, increased internal proficiency with OpenText Exstream, and enabled more personalized, higher-readability customer documents aimed at improving member satisfaction and retention while reducing external implementation cost.
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Utilities | 12543 | $11.2B | United States | OpenText | OpenText Exstream | Customer Engagement | 2019 |
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Utilities | 1200 | $868M | United States | OpenText | OpenText Exstream | Customer Engagement | 2022 |
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Distribution | 76000 | $78.8B | United States | OpenText | OpenText Exstream | Customer Engagement | 2022 |
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Oil, Gas and Chemicals | 1753 | $245M | United States | OpenText | OpenText Exstream | Customer Engagement | 2019 |
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Utilities | 1444 | $2.0B | United States | OpenText | OpenText Exstream | Customer Engagement | 2016 |
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IT Decision Makers and Key Stakeholders at Ecodocx
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Ecodocx Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ecodocx software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Ecodocx System Integrator / VAR Profile
Ecodocx is a system integrator and technology consulting firm headquartered in Boston, United States, with approximately 20 employees and annual revenues of $2M.
Ecodocx implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 8 verified Ecodocx software implementations across industries and regions, including: Acushnet Company where Ecodocx implemented OpenText Exstream, Continental Resources where Ecodocx implemented OpenText Exstream, and New York Life where Ecodocx implemented OpenText Exstream.
Ecodocx has a strategic VAR/SI partnership with OpenText, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Ecodocx partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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