New York Life
51 Madison Avenue,
New York, 10010, NY,
United States
New York, 10010, NY,
United States
1 212 576-7000
Insurance
New York Life Technographics
New York Life Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New York Life and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 New York Life employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New York Life has purchased the following applications: SAP Ariba Invoice for AP Automation in 2013, SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2016, FINEOS AdminSuite for Insurance ERP in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New York Life is running and its propensity to invest more and deepen its relationship with SAP , Culture Amp , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New York Life revenues, which have grown to $50.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New York Life intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New York Life Tech Stack and Enterprise Applications
New York Life ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba Invoice | AP Automation | ERP | n/a | 2013 | 2013 |
In 2013, New York Life deployed SAP Ariba Invoice to strengthen accounts payable workflows as part of an AP Automation initiative. SAP Ariba Invoice supported the firm’s Source to Pay and finance operations, centralizing buying and invoicing processes across procurement and accounts payable.
Implementation emphasized core Ariba capabilities, including sourcing, contracts, supplier lifecycle performance, spend analysis, and buying and invoicing modules. The team maintained business models, data flows and application configuration for managing screens and fields within SAP Ariba Invoice, and prepared user test plans and user documentation for upgrades. Configuration work covered invoice validation, routing and workflow orchestration consistent with AP Automation functional workflows.
The Source to Pay Systems Administrator partnered with New York Life’s Enterprise Technology team to drive integrations and convert business needs into system design and development. Change coordination involved the Finance Project Management Office, contracts management and vendor management stakeholders, aligning SAP Ariba Invoice with procurement, compliance reporting and spend analysis requirements. Operational coverage included daily operations, troubleshooting and continuous improvement across Source to Pay functional organizations.
Governance and operations were structured around a small managed team reporting to the Source to Pay Systems Management Lead, with responsibilities for staff management, daily monitoring, end user support, and ensuring performance check‑ins are completed on time. System management responsibilities included overseeing testing, leading installation of maintenance releases and patches, preparing user training plans, and maintaining compliance and operational reporting.
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2017 | 2017 |
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Expense Management | ERP |
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2015 | 2015 |
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New York Life HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2016 | 2017 |
In 2016, New York Life implemented SAP SuccessFactors Employee Central Global Benefits as a central component of its Benefits Administration strategy. The deployment targeted core HR and payroll functions, with explicit coverage of benefits management, time and attendance, personal administration, and organization management within corporate HR and payroll operations.
Implementation work included detailed test automation and configuration for SuccessFactors and adjacent SAP modules. The implementation team used SAP SOLMAN CBTA to create solutions via SLAN transactions, identify and assign DEV and QA technical systems using RFC, and build test profiles. Automation tooling and proof of concept activities included SAP CBTA, TOSCA, Worksoft and HP UFT, with SECATT variants and test wizard configurations created to execute unit and composite test scripts for FICO, HR and SuccessFactors scenarios.
Integrations were exercised and validated across SAP FICO, MM, Ariba and S 4 HANA components, with test data created for MM, Ariba, FICO and HR to support end to end scenarios. Test execution occurred across Dev, QA and Pre-Prod landscapes, and Service-now and HP ALM were used to log and manage defects and retesting workflows.
Operational governance centered on SOLMAN CBTA test orchestration, daily test status reporting to test captains, and structured defect review meetings to manage remediation cycles. Regression test execution was organized by release across finance, HR and supply chain modules to preserve cross-functional payroll and benefits processing integrity.
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Compensation Management | HCM |
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2012 | 2013 |
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Core HR | HCM |
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2012 | 2013 |
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Employee Experience | HCM |
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2015 | 2015 |
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Employee Experience, Employee Engagement | HCM |
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2024 | 2024 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2021 | 2021 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting Chatbot | HCM |
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2025 | 2025 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2013 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2017 | 2017 |
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New York Life ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FINEOS | Legacy | FINEOS AdminSuite | Insurance ERP | ERP Services and Operations | n/a | 2016 | 2019 |
In 2016 New York Life Global Business Services partnered with FINEOS to develop and adopt the FINEOS AdminSuite as an Insurance ERP to centralize employee benefits administration for its US group benefits business. The program began as a multi year initiative led by NYL GBS and FINEOS to consolidate benefits processing, policy servicing, claims handling, billing, and absence management onto a common platform.
The implementation of FINEOS AdminSuite was executed as a phased module rollout, with policy administration, claims, billing, and FINEOS Absence delivered as core functional capabilities. FINEOS Absence was prioritized and delivered quickly to meet 2018 legislative requirements, while other modules were configured to centralize workflows and standardize benefits administration across business lines.
By 2019 New York Life consolidated multiple back office instances onto a single FINEOS AdminSuite platform, establishing a single core for US group benefits operations and enabling a $4.1B book of business to run on one core platform. The deployment focused on centralizing operational processing under NYL GBS, bringing policy administration, claims, billing, and absence into a unified Insurance ERP environment.
Governance and rollout were managed through NYL GBS in coordination with FINEOS, using phased delivery to align regulatory deadlines and operational readiness. The program emphasized platform centralization and standardized workflows for group benefits administration, with consolidation and single platform operation stated as the primary structural outcomes.
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Insurance Policy Administration | ERP Services and Operations |
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2016 | 2019 |
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Time Tracking and Billing | ERP Services and Operations |
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2020 | 2022 |
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Time Tracking and Billing | ERP Services and Operations |
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2017 | 2017 |
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Travel Management | ERP Services and Operations |
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2018 | 2018 |
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New York Life AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Natural Language Processing | AI-Powered Application |
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2016 | 2016 |
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New York Life Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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New York Life Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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New York Life Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2013 | 2013 |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2023 | 2024 |
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Intelligent Document Processing | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2016 | 2016 |
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New York Life CRM
New York Life EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2014 | 2014 |
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EPM | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2014 | 2014 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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New York Life ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2017 | 2017 |
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New York Life Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2007 | 2007 |
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New York Life Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2013 |
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Procurement | Procurement |
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2013 | 2013 |
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Sourcing | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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New York Life SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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New York Life TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2013 | 2013 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Risk Management | TRM |
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2015 | 2015 |
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Risk Management | TRM |
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2007 | 2007 |
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Treasury Management | TRM |
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2018 | 2018 |
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New York Life PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2016 | 2016 |
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New York Life IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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New York Life CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Management | CyberSecurity |
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2025 | 2025 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at New York Life
| First Name | Last Name | Title | Function | Department | Phone | |
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Corporate Vice President, Brand Marketing Performance Analytics | VP | Marketing | |
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Head of Analytics and Chief Data Scientist | Director | IT | |
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Corporate Vice President Business Intelligence and Analytics Tools | VP | IT | |
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Director of Corporate Travel | Director | Finance | |
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Senior Managing Director & Chief Financial Officer - Asset Management | Director | Investment | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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CIO and Senior Vice President | VP | IT | |
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Corporate Vice President - Insurance Group Finance | VP | Finance | |
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Senior Administrative Assistant, Finance Transformation | Manager | Finance | |
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Corporate Vice President, Corporate Finance | VP | Finance | |
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Vice President & Actuary, Head of Expense Management | VP | Risk | |
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Corporate Vice President, Supplier Diversity / Procurement | VP | Procurement | |
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Vice President, Sourcing | VP | Procurement | |
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Corporate Vice President Finance | VP | Finance | |
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Corporate Vice President, Head of Employee Engagement and CSR Communications | Director | HR | |
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Senior Associate HRIS (SAP SuccessFactors) | Manager | HR | |
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Corporate Vice President - HR Technology | VP | HR | |
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Senior Vice President, head of Human Resources & Corporate Affairs | VP | HR | |
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Head of Employee Advocacy and Engagement | Director | HR | |
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Corporate Vice President - Benefits | VP | HR | |
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Corporate Vice President, HR | VP | HR | |
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Director of Benefits | Director | HR | |
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Corporate Head of Compensation | Director | HR | |
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Corporate Vice President & Actuary - Head of Income Annuity Pricing | Director | Risk | |
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Corporate Vice President & Actuary | VP | Risk | |
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Corporate Vice President Risk Management | VP | Risk | |
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Corporate Vice President, Risk Management | VP | Risk | |
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Senior Vice President & Chief Actuary | CXO | Risk | |
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Vice President, Head of Retail Annuities Business Administration | VP | Operations | |
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CVP and Actuary - Life Valuation | VP | Risk | |
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Chief Information Officer, NYL Annuities and Insurance Solutions | CXO | IT | |
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Vice President and Actuary | VP | Risk | |
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Corporate Vice President, Director of Data Science | Director | IT | |
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Corporate Vice President AI & Analytics | VP | IT | |
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Corporate Vice President, Data Science | VP | IT | |
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Senior Associate: HR Data Analyst | Manager | HR | |
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Big Data Architect | Manager | IT | |
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Corporate Vice President, Finance & Sales Compensation Manager | VP | Sales | |
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Director of Account Management, National | Director | Sales | |
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Vice President - Distribution Strategy and Enablement | VP | Operations | |
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VP - CIO Corporate Technology | CXO | IT | |
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Broker Office Manager | Manager | Operations | |
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Apps Being Evaluated by New York Life Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New York Life IT executives and key decision makers. This section highlights New York Life's latest recorded technology evaluations, including Microsoft Teams for Audio Video and Web Conferencing on 2026-02-04, SS&C CAMRA for Portfolio and Investment Management on 2025-10-02, and UKG Pro Benefits Administration (ex UltiPro Benefits Prime) for Benefits Administration on 2025-07-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New York Life digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-04 | New York Life | Evaluated | Microsoft | Microsoft Teams | Audio Video and Web Conferencing | Collaboration |
| 2025-10-02 | New York Life | Evaluated | SS&C Technologies | SS&C CAMRA | Portfolio and Investment Management | Investment Management |
| 2025-07-21 | New York Life | Evaluated | UKG | UKG Pro Benefits Administration (ex UltiPro Benefits Prime) | Benefits Administration | HCM |
| 2025-07-08 | New York Life | Evaluated |
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Benefits Administration | HCM |
| 2025-06-26 | New York Life | Evaluated |
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Insurance ERP | ERP Services and Operations |
| 2025-04-08 | New York Life | Evaluated |
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Employee Engagement | HCM |
| 2025-03-25 | New York Life | Evaluated |
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EPM | EPM |
| 2025-03-24 | New York Life | Evaluated |
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Customer Engagement, Customer Experience | CRM |
| 2025-02-13 | New York Life | Evaluated |
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Portfolio and Investment Management | Investment Management |
| 2025-01-15 | New York Life | Evaluated |
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Workforce Management | HCM |
FAQ - APPS RUN THE WORLD New York Life Technographics
New York Life is a Insurance organization based in United States,
with around 13000 employees and annual revenues of $50.00 billion.
New York Life operates a diverse technology stack with applications such as
SAP Ariba Invoice, SAP SuccessFactors Employee Central Global Benefits and FINEOS AdminSuite,
covering areas like AP Automation, Benefits Administration and Insurance ERP.
New York Life has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and FINEOS.
New York Life recently adopted applications including
Feenyx AI Agent in 2025, Pega Customer Service in 2025 and Security Scorecard Platform in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New York Life’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New York Life’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New York Life technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.