New York Life
51 Madison Avenue,
New York, 10010, NY,
United States
New York, 10010, NY,
United States
1 212 576-7000
Insurance
New York Life Technographics
New York Life Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New York Life and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 New York Life employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New York Life has purchased the following applications: SAP Ariba Invoice for AP Automation in 2013, SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2016, FINEOS AdminSuite for Insurance ERP in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New York Life is running and its propensity to invest more and deepen its relationship with SAP , Culture Amp , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New York Life revenues, which have grown to $50.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New York Life intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New York Life Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba Invoice | AP Automation | ERP Financial Management | n/a | 2013 | 2013 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2015 | 2015 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2017 | 2017 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2015 | 2015 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2016 | 2017 |
|
|
|
|
|
Compensation Management | HCM |
|
2012 | 2013 |
|
|
|
|
|
Core HR | HCM |
|
2012 | 2013 |
|
|
|
|
|
Employee Experience | HCM |
|
2015 | 2015 |
|
|
|
|
|
Employee Experience, Employee Engagement | HCM |
|
2024 | 2024 |
|
|
|
|
|
HR Service Delivery | HCM |
|
2017 | 2017 |
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2018 |
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2018 |
|
|
|
|
|
Learning and Development | HCM |
|
2019 | 2019 |
|
|
|
|
|
Onboarding | HCM |
|
2016 | 2016 |
|
|
|
|
|
Payroll | HCM |
|
2017 | 2017 |
|
|
|
|
|
Payroll | HCM |
|
2021 | 2021 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2016 | 2016 |
|
|
|
|
|
Recruiting Chatbot | HCM |
|
2025 | 2025 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2012 | 2013 |
|
|
|
|
|
Time and Attendance | HCM |
|
2016 | 2016 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2016 | 2016 |
|
|
|
|
|
Workforce Management | HCM |
|
2017 | 2017 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FINEOS | Legacy | FINEOS AdminSuite | Insurance ERP | ERP Services and Operations | n/a | 2016 | 2019 |
In 2016 New York Life Global Business Services partnered with FINEOS to develop and adopt the FINEOS AdminSuite as an Insurance ERP to centralize employee benefits administration for its US group benefits business. The program began as a multi year initiative led by NYL GBS and FINEOS to consolidate benefits processing, policy servicing, claims handling, billing, and absence management onto a common platform.
The implementation of FINEOS AdminSuite was executed as a phased module rollout, with policy administration, claims, billing, and FINEOS Absence delivered as core functional capabilities. FINEOS Absence was prioritized and delivered quickly to meet 2018 legislative requirements, while other modules were configured to centralize workflows and standardize benefits administration across business lines.
By 2019 New York Life consolidated multiple back office instances onto a single FINEOS AdminSuite platform, establishing a single core for US group benefits operations and enabling a $4.1B book of business to run on one core platform. The deployment focused on centralizing operational processing under NYL GBS, bringing policy administration, claims, billing, and absence into a unified Insurance ERP environment.
Governance and rollout were managed through NYL GBS in coordination with FINEOS, using phased delivery to align regulatory deadlines and operational readiness. The program emphasized platform centralization and standardized workflows for group benefits administration, with consolidation and single platform operation stated as the primary structural outcomes.
|
|
|
|
|
Insurance Policy Administration | ERP Services and Operations |
|
2016 | 2019 |
|
|
|
|
|
Time Tracking and Billing | ERP Services and Operations |
|
2020 | 2022 |
|
|
|
|
|
Time Tracking and Billing | ERP Services and Operations |
|
2017 | 2017 |
|
|
|
|
|
Travel Management | ERP Services and Operations |
|
2018 | 2018 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Natural Language Processing | AI-Powered Application |
|
2016 | 2016 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2018 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2013 | 2013 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Digital Signing | Content Management |
|
2023 | 2024 |
|
|
|
|
|
Intelligent Document Processing | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2014 | 2014 |
|
|
|
|
|
EPM | EPM |
|
2016 | 2016 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2014 | 2014 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2016 | 2016 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
|
Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Portfolio and Investment Management | Investment Management |
|
2007 | 2007 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2013 | 2013 |
|
|
|
|
|
Procurement | Procurement |
|
2013 | 2013 |
|
|
|
|
|
Sourcing | Procurement |
|
2013 | 2013 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2013 | 2013 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Configure Price Quote (CPQ) | SPM |
|
2015 | 2015 |
|
|
|
|
|
Incentive Compensation Management | SPM |
|
2021 | 2021 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2013 | 2013 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
|
|
|
|
Risk Management | TRM |
|
2015 | 2015 |
|
|
|
|
|
Risk Management | TRM |
|
2007 | 2007 |
|
|
|
|
|
Treasury Management | TRM |
|
2018 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2002 | 2002 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Management | CyberSecurity |
|
2025 | 2025 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at New York Life
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by New York Life Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD New York Life Technographics
New York Life is a Insurance organization based in United States,
with around 13000 employees and annual revenues of $50.00 billion.
New York Life operates a diverse technology stack with applications such as
SAP Ariba Invoice, SAP SuccessFactors Employee Central Global Benefits and FINEOS AdminSuite,
covering areas like AP Automation, Benefits Administration and Insurance ERP.
New York Life has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and FINEOS.
New York Life recently adopted applications including
Feenyx AI Agent in 2025, Pega Customer Service in 2025 and Security Scorecard Platform in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New York Life’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New York Life’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New York Life technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.