Emite
Level 12, 141 Walker Street,
North Sydney, 2060, NSW,
Australia
North Sydney, 2060, NSW,
Australia
61 18 0079-0139
Professional Services
Emite
List of Software Implementations where Emite is Reseller or System Integrator
Emite, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Emite collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Emite is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Emite | Genesys | Genesys Workforce Optimisation Solutions | Workforce Management,Employee Engagement | HCM |
List of Software Implementations where Emite is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Carestream Dental | Professional Services | 1500 | $280M | United States | Genesys | Genesys Workforce Optimisation Solutions | Workforce Management,Employee Engagement | 2020 |
In 2020, Carestream Dental implemented Genesys Workforce Optimisation Solutions, deploying Genesys Cloud Workforce Engagement Management to consolidate global support teams and improve contact center workforce operations. The implementation targeted Workforce Management,Employee Engagement within customer support and contact center functions, concentrating on schedule adherence and response time improvements in the United States. Carestream Dental is a 1,500 employee professional services company, and the project centralized workforce planning and employee engagement tooling across its support organization.
The deployment configured core Workforce Engagement Management capabilities typical of the category, including workforce forecasting, automated schedule creation, adherence monitoring, and employee engagement analytics. Genesys Workforce Optimisation Solutions was configured to deliver real-time adherence dashboards, agent scorecards, and scheduling automation to align staffing to contact volumes and reduce time to answer. The implementation emphasized orchestration of shift assignments, adherence alerts, and performance analytics to tighten operational discipline in contact center scheduling.
Integration work focused on connecting the WEM solution to the contact center routing environment and the companys CRM systems to surface queue metrics and customer context for staffing and performance analysis. Operational coverage combined a global consolidation objective with measurement and phased rollout concentrated on United States support centers, aligning workforce management processes with contact center and customer service teams. The solution supported both operational scheduling and employee engagement workflows across support sites.
Emite served as the system integrator for the rollout and established governance for workforce policies, schedule approval workflows, and phased cutover procedures. Outcomes reported in the vendor case study included 15% faster response times, 10% better schedule adherence and a six-point NPS uplift in the United States, linking the Genesys Workforce Optimisation Solutions deployment to measurable service and engagement results.
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IT Decision Makers and Key Stakeholders at Emite
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Buyer Intent: Companies Evaluating Emite Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Emite software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Emite System Integrator / VAR Profile
Emite is a system integrator and technology consulting firm headquartered in North Sydney, Australia, with approximately 25 employees and annual revenues of $5M.
Emite implements and supports enterprise applications across markets such as HCM.
APPS RUN THE WORLD tracks 1 verified Emite software implementations across industries and regions, including: Carestream Dental where Emite implemented Genesys Workforce Optimisation Solutions.
Emite has a strategic VAR/SI partnership with Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Emite partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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