Woburn, 1801, MA,
United States
Fluent Technologies
Fluent Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Fluent Technologies collaboration with software players such as 3CX empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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The Raphael Hospital | Healthcare | 600 | $100M | United Kingdom | 3CX | 3cx Platform | Call Center | 2017 |
In 2017, The Raphael Hospital deployed the 3cx Platform as its Call Center solution to centralize hospital telephony and support patient-facing and administrative communications. The Raphael Hospital implemented 3cx Platform to provide a unified PBX-driven voice infrastructure across its primary facility.
Deployment was executed by verified Platinum Partner Fluent Technologies, provisioning a 3CX PBX that assumed control of 253 Yealink T42 and T48 IP phones, 30 phone lines, and the hospital's Gamma Telecom gateway. The configuration consolidated SIP trunk management and endpoint provisioning under the 3cx Platform, aligning with Call Center capabilities such as call routing, queue management, and handset provisioning.
Fluent Technologies managed handset provisioning and platform rollout, embedding the 3cx Platform into existing telephony endpoints and the Gamma Telecom gateway. Jack Wise noted that integrating 3cx Platform produced an immediate result, while the implementation structurally centralized voice operations and affected clinical and administrative communication workflows.
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Buyer Intent: Companies Evaluating Fluent Technologies Services
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