London, WC2B 4HN,
United Kingdom
Fusion Business Solutions
Fusion Business Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Fusion Business Solutions collaboration with software players such as BMC Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Fusion Business Solutions | Oracle | Oracle Cloud ERP | ERP Financial | ERP Financial Management |
| Fusion Business Solutions | Oracle | Oracle Cloud HCM | Core HR | HCM |
| Fusion Business Solutions | Oracle | Oracle E-Business Suite | ERP Financial | ERP Financial Management |
| Fusion Business Solutions | BMC Software | BMC Remedy HR Service Management | HR Service Delivery | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Arcadis | Professional Services | 32059 | $5.8B | Netherlands | BMC Software | BMC Remedy HR Service Management | HR Service Delivery | 2023 | In 2023, Arcadis implemented BMC Remedy HR Service Management. Arcadis worked with Fusion Business Solutions to scale BMC Helix across its global service environment and extend HR Service Delivery into HR and Finance business functions. Work focused on HR Service Delivery capabilities including self-service portal expansion, case management workflows, and automation of high-volume processes as documented in the partner report. The partner-reported expansion into HR and finance was carried out regionally and leveraged BMC Remedy HR Service Management to centralize HR intake and routine service orchestration. Module usage figures cited in the Fusion Business Solutions report are partner-provided information rather than an independent product module listing. Integrations emphasized operational alignment between HR and Finance workflows within the BMC Helix environment, enabling automated handoffs and orchestration of routine transactions across service desks. Deployment architecture was oriented around a global service platform model, unifying portal access and case routing across multiple regions. Fusion Business Solutions led the phased rollout and continuous improvement cycles documented in the partner report, with partner-reported outcomes including doubled daily portal usage and higher customer satisfaction while automating high-volume processes. Governance centered on centralized service management and process standardization across HR and Finance functions. | |
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Johnson Matthey | Oil, Gas and Chemicals | 11685 | $16.7B | United Kingdom | BMC Software | BMC Remedy HR Service Management | HR Service Delivery | 2022 | In 2022, Johnson Matthey deployed BMC Remedy HR Service Management as part of a broader BMC Helix rollout to unify service portals for HR, Finance and Procurement globally. The deployment focused on HR Service Delivery capabilities to centralize HR case intake, service catalogues and digital workplace access across the organization. The implementation combined BMC Helix ITSM, Digital Workplace and Business Workflows modules with BMC Remedy HR Service Management to provide ticketing, AI assisted categorization, workflow automation and software provisioning orchestration. Johnson Matthey configured the application to drive self service adoption, automated routing and more than 50% AI assisted ticket categorization while accelerating software provisioning. Fusion Business Solutions served as the system integrator for the program, implementing unified portal design and governance to align HR, Finance and Procurement intake and fulfillment processes. The rollout established cross functional workflows and service ownership for HR Service Delivery, extending self service and automation across global HR operations and adjacent business functions. |
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Buyer Intent: Companies Evaluating Fusion Business Solutions Services
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