Intercom
55 2nd Street, 4th Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-949-1490
Communications
Intercom
List of Software Implementations where Intercom is Reseller or System Integrator
Intercom, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Intercom collaboration with software players such as IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Intercom is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Intercom | IBM | IBM Storage FlashSystem 5100 | Cloud Storage | IaaS |
| Intercom | IBM | IBM Power Systems | Application Hosting and Computing Services | IaaS |
| Intercom | SAP | SAP S/4 HANA | ERP Financial | ERP Financial Management |
| Intercom | IBM | IBM FlashSystem | Cloud Storage | IaaS |
List of Software Implementations where Intercom is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Pharmaoverseas | Life Sciences | 8000 | $1.3B | Egypt | IBM | IBM FlashSystem | Cloud Storage | 2018 |
In 2018, Pharmaoverseas deployed IBM FlashSystem as its Cloud Storage foundation to support SAP S/4HANA applications running on IBM Power Systems. The IBM FlashSystem implementation provided low latency enterprise flash storage to underpin transactional ERP workloads and to centralize persistent storage for analytics and AI experiments.
IBM FlashSystem was configured to deliver high performance block storage and scalable capacity for SAP S/4HANA, enabling capture and processing of sales, inventory and customer promotion data. The storage design supported downstream AI services and conversational chatbots that Pharmaoverseas used to offer new products and personalized promotions to pharmacists, integrating storage performance with ERP transaction consistency.
The deployment integrated IBM FlashSystem with SAP S/4HANA on IBM Power Systems, aligning storage provisioning with ERP modules for sales, distribution and finance. Implementation partner Intercom participated in deployment and operational handover, while storage governance and IT operations were centralized to manage capacity, performance and backup for Egypt based operations.
Company leadership stated that the SAP S/4HANA solutions on IBM Power Systems and IBM Flash Storage are enabling large scale digital transformation at Pharmaoverseas, supporting a breakout growth strategy delivered by AI, conversation chatbots and operational excellence. IBM FlashSystem served as the Cloud Storage layer that allowed Pharmaoverseas to operationalize personalized promotion workflows and AI driven engagement without compromising ERP performance.
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Pharmaoverseas | Life Sciences | 8000 | $1.3B | Egypt | IBM | IBM Storage FlashSystem 5100 | Cloud Storage | 2018 |
In 2018, Pharmaoverseas deployed IBM Storage FlashSystem 5100 as its Cloud Storage platform to support SAP S/4HANA applications running on IBM Power Systems. The IBM Storage FlashSystem 5100 was provisioned to deliver low latency flash capacity and enterprise data services aligned to SAP database performance requirements.
Implementation work focused on configuring FlashSystem 5100 storage pools for persistent database volumes, snapshot and replication policies for business continuity, and storage tiering and quality of service to stabilize transaction processing and analytic workloads. The storage configuration was designed to support category aligned capabilities such as high IOPS, data reduction and snapshot orchestration to enable AI driven workloads and conversation chatbots referenced in the project goals.
The deployment integrated IBM Storage FlashSystem 5100 with IBM Power Systems and SAP S/4HANA, with Intercom engaged as the SI/VAR during the rollout. Operational coverage centered on sales, marketing and supply chain functions to enable personalized promotions for pharmacists, while IT operations in Egypt managed centralized provisioning, monitoring and capacity governance for Cloud Storage.
Governance and process changes included establishing formal storage provisioning workflows, data protection and change control tied to SAP S/4HANA lifecycle processes, and operational playbooks to support AI and chatbot services. Pharmaoverseas leadership states the SAP S/4HANA solutions on IBM Power Systems and IBM Flash Storage are enabling large scale digital transformation and a breakout growth strategy driven by AI, conversation chatbots and operational excellence.
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IT Decision Makers and Key Stakeholders at Intercom
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Buyer Intent: Companies Evaluating Intercom Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Intercom software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Intercom System Integrator / VAR Profile
Intercom is a system integrator and technology consulting firm headquartered in San Francisco, United States, with approximately 1000 employees and annual revenues of $343M.
Intercom implements and supports enterprise applications across markets such as IaaS.
APPS RUN THE WORLD tracks 2 verified Intercom software implementations across industries and regions, including: Pharmaoverseas where Intercom implemented IBM FlashSystem, and Pharmaoverseas where Intercom implemented IBM Storage FlashSystem 5100.
Intercom has a strategic VAR/SI partnership with IBM, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Intercom partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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