Preston, PR2 9LF,
United Kingdom
IT Works Health
IT Works Health, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. IT Works Health collaboration with software players such as Phoenix Evolution empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| IT Works Health | Phoenix Evolution | Phoenix Evolution Chatbots | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Lancashire Teaching Hospitals NHS Foundation Trust | Healthcare | 9000 | $2.3B | United Kingdom | Phoenix Evolution | Phoenix Evolution Chatbots | Chatbots and Conversational AI | 2019 | In 2019 Lancashire Teaching Hospitals NHS Foundation Trust engaged Phoenix Evolution Consulting to pilot and roll out Office 365, Microsoft Teams, SharePoint and Windows 10, in a program focused on IT infrastructure and collaboration across the trust. The engagement is documented as an IT transformation pilot and was delivered alongside IT Works Health as the introducing consultant, with scope centered on modernizing collaboration services for clinical and administrative teams. Phoenix Evolution Chatbots is part of the vendor product set and is identified as Phoenix Evolution Chatbots in the category Chatbots and Conversational AI, however the pilot documentation does not explicitly reference deployment of chatbots and any Chatbots and Conversational AI usage would be inferred from the vendor portfolio. As a category aligned observation, Chatbots and Conversational AI capabilities typically map to patient engagement, appointment triage, internal knowledge access and conversational query handling, which could conceptually align with the collaboration and knowledge management objectives stated for the Office 365, Teams and SharePoint rollout. The program emphasis remained on infrastructure and collaboration platform rollout, with governance framed as an IT transformation pilot rather than a direct conversational AI implementation. IT Works Health acted as the introducing consultant for the engagement and Phoenix Evolution Consulting provided implementation services for the collaboration stack, leaving any potential Phoenix Evolution Chatbots adoption as a separate, not explicitly documented, consideration. |
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Buyer Intent: Companies Evaluating IT Works Health Services
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