Raleigh, 27603, NC,
United States
Mamoon Enterprises
Mamoon Enterprises, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Mamoon Enterprises collaboration with software players such as Ascent Solutions, Salesforce and Bringg empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Mamoon Enterprises | Ascent Solutions | Ascent ERP | ERP Financial | ERP |
| Mamoon Enterprises | Ascent Solutions | Ascent Rental | Rental Management System | ERP Services and Operations |
| Mamoon Enterprises | Bringg | Zenkraft Multi-Carrier Shipping | Shipping Management | eCommerce |
| Mamoon Enterprises | Salesforce | Salesforce CPQ | Configure Price Quote (CPQ) | SPM |
| Mamoon Enterprises | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | CRM |
| Mamoon Enterprises | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Clinical ink | Life Sciences | 300 | $30M | United States | Ascent Solutions | Ascent ERP | ERP Financial | 2023 |
In 2023 Clinical ink implemented Ascent ERP within a Warehouse Management scope to augment inventory tracking for serialized clinical trial technology equipment. The deployment focused on strengthening frontend process control while preserving Clinical ink's fit-for-purpose upstream systems and workflows.
Mamoon Enterprises configured Ascent ERP alongside Ascent Rental and Zenkraft Multi-Carrier Shipping to deliver a tailored set of modules, including serialization and lot control, rental order fulfillment, customer returns, pick pack ship workflows, and warehouse management capabilities. The implementation emphasized automation of rental fulfillment and returns processes and the use of serialized tracking to increase inventory visibility across nodes.
Integrations were executed with Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce CPQ, enabling order orchestration and delivery notifications from clinical trial sites into Ascent ERP. Operational coverage included domestic and international warehouses and equipment movement to multiple clinical trial sites, supporting supply chain, support operations, and analytics functions across Clinical ink.
Governance and rollout were managed by implementation partner Mamoon Enterprises with on-site Systems and Analytics involvement, and the configuration allowed ongoing customization using Ascent ERP inventory data. Clinical ink reports superior stock visibility, automated delivery notifications, increased flexibility for warehouse-to-warehouse transfers and trial completion returns, and a cited 20% efficiency improvement following the deployment.
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Clinical ink | Life Sciences | 300 | $30M | United States | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | 2023 |
In 2023, Clinical ink implemented Salesforce Sales Cloud as part of a broader deployment of Salesforce Sales & Service Clouds, aligning CRM and sales automation with their inventory and fulfillment needs. The implementation targeted the Sales Automation,CRM,Sales Engagement category and was scoped to address Inventory Visibility & Control, Order Fulfillment, Serialization & Lot Control, Rental Items, Customer Returns, Pick, Pack, Ship, and Warehouse Management use cases. The deployment was intended to link commercial account and opportunity workflows to serialized equipment tracking across clinical trial operations.
Salesforce Sales Cloud was configured to support account management, opportunity and pipeline workflows, and quoting interactions alongside Salesforce CPQ. Mamoon Enterprises implemented integrations to surface inventory and rental status from Ascent ERP and Ascent Rental directly into Sales Cloud records, enabling sales and support users to view serialized equipment availability during order creation. Zenkraft Multi-Carrier Shipping was integrated to automate shipment creation and delivery notifications into the Salesforce environment, supporting fulfillment and carrier tracking visibility.
Operational coverage included domestic and international warehouses, multiple clinical trial sites, and warehouse to warehouse equipment transfers as well as trial completion returns. The solution connected Sales Cloud and Service Cloud processes to Ascent ERP and Ascent Rental to enable automated rental order fulfillment, returns processing, and real time stock visibility. Customer site delivery notifications were routed into Salesforce to close the loop between field receipts and commercial or support workflows.
Implementation governance was led by Mamoon Enterprises with Systems and Analytics resources working alongside Clinical ink supply chain leadership to configure, customize, and automate workflows using Ascent inventory information. The rollout emphasized process control for serialized equipment movement and ongoing configuration flexibility to support site and rental operations. Explicit outcomes reported in the project materials include superior stock visibility, automated delivery notifications, increased flexibility for warehouse transfers and returns, and a cited 20% efficiency improvement.
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Clinical ink | Life Sciences | 300 | $30M | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2023 |
In 2023, Clinical ink implemented Salesforce Service Cloud to centralize Customer Support workflows and link support operations directly to inventory and fulfillment processes. Clinical ink selected Salesforce Service Cloud as the service platform while engaging Mamoon Enterprises as the implementation partner, with Mamoon Rebekah Williams listed on the project team.
The implementation configured core service capabilities aligned to the Customer Support category, including case management, service console workflows, automated delivery notifications, and process controls for serialized asset tracking. The project also extended support automation to manage rental order fulfillment and customer returns, and used inventory information to drive custom automation and flexibility in order handling.
Salesforce Service Cloud was integrated with a multi-application operational stack, explicitly including Salesforce Sales Cloud and Salesforce CPQ for quote and sales context, Ascent ERP and Ascent Rental for inventory and rental lifecycle management, and Zenkraft Multi-Carrier Shipping for delivery orchestration. Operational coverage spans Clinical ink supply chain and support operations across domestic and international warehouses and clinical trial site logistics, supporting pick, pack, ship workflows and warehouse-to-warehouse equipment transfer as well as trial completion returns.
Governance and rollout were executed with the implementation partner Mamoon Enterprises and involved configuring process control points to automate notifications and inventory visibility for support and supply chain teams. Outcomes reported in the deployment include superior stock visibility across warehouses, automated delivery notifications from customer sites, increased flexibility for warehouse transfers and returns, and a quoted 20 percent efficiency improvement in shipping and automation processes.
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Life Sciences | 300 | $30M | United States | Bringg | Zenkraft Multi-Carrier Shipping | Shipping Management | 2023 |
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Life Sciences | 300 | $30M | United States | Ascent Solutions | Ascent Rental | Rental Management System | 2023 |
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Life Sciences | 300 | $30M | United States | Salesforce | Salesforce CPQ | Configure Price Quote (CPQ) | 2023 |
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