London, W8 5HD,
United Kingdom
Now Interact
Now Interact, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Now Interact collaboration with software players such as 15gifts empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Now Interact | 15gifts | 15gifts Humara | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Virgin Media | Communications | 15700 | $13.9B | United Kingdom | 15gifts | 15gifts Humara | Chatbots and Conversational AI | 2014 | In 2014, Virgin Media implemented 15gifts Humara to introduce a guided-selling engine in its UK sales channels. The deployment addressed the Apps Category. The 15gifts Humara implementation concentrated on guided selling workflows and an integrated contact optimisation solution to improve out of hours customer experience and to route customers into a WhatsApp channel. Configuration emphasized decision-tree driven guidance and channel orchestration to support assisted sales and asynchronous messaging handoffs. The UK sales implementation was delivered in partnership with Now Interact and reports approximately 80k monthly engine users, around 5k monthly assisted sales and a 50 percent conversion uplift during low-traffic periods. An April 2023 WhatsApp integration is recorded in the case study as the channel endpoint for routed contacts. Operational coverage focused on sales and customer experience teams across the United Kingdom, with governance centered on contact optimisation and sales assist workflows configured in 15gifts Humara. The deployment positioned 15gifts Humara as a front-line guided-selling and contact routing layer for Virgin Media. |
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Buyer Intent: Companies Evaluating Now Interact Services
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