Union City, 7087, NJ,
United States
Optimum Communications, formerly Altice USA
Optimum Communications, formerly Altice USA, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Optimum Communications, formerly Altice USA collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Bromford Housing Association | Non Profit | 1100 | $203M | United Kingdom | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2020 |
No insight found.
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Essentra | Manufacturing | 2998 | $408M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2019 |
In 2019 Essentra implemented Microsoft Dynamics 365 Customer Engagement as part of a global Business Process Redesign programme to establish an integrated Microsoft Dynamics 365 ERP and CRM platform across the organization. The deployment centers on Customer Engagement capabilities to unify customer-facing workflows and to provide a single source for sales and product management data within the broader Dynamics 365 estate.
The implementation configures Microsoft Dynamics 365 Customer Engagement to support sales process standardization, product management workflows, and centralized data and reporting. Functional emphasis in the programme includes alignment with finance, procurement, production, warehousing, shipping and reporting processes, ensuring the Customer Engagement application links to commercial and product lifecycles rather than operating in isolation.
Integration scope is defined around the integrated Microsoft Dynamics 365 ERP and CRM platform, with Microsoft Dynamics 365 Customer Engagement serving as the CRM layer for customer and sales functions while ERP-side modules cover transactional finance and supply chain operations. The programme is scoped for global coverage with flexible role locations across the UK and Europe, and it positions data consolidation and cross-functional process orchestration as primary goals.
Governance and rollout are being supported through a recruitment drive for Business Process Managers who will lead policy definition, process standardization and implementation of new operating practices across sales, finance, procurement, production, warehousing, shipping and product management. Optimum, a Altice USA Company is listed as the SI/VAR involved in the implementation, and the programme frames Microsoft Dynamics 365 Customer Engagement as the enterprise CRM backbone for Essentra under the Business Process Redesign initiative.
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Essentra | Manufacturing | 2998 | $408M | United Kingdom | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | 2019 |
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Government | 20000 | $2.0B | United Kingdom | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2022 |
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Buyer Intent: Companies Evaluating Optimum Communications, formerly Altice USA Services
- Santiga Color, a Spain based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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| Santiga Color | Professional Services | 10 | $1M | Spain | 2024-07-04 |