OSF Digital
5600, boulevard des Galeries Suite 605,
Quebec, G2K 2H6, QC,
Canada
Quebec, G2K 2H6, QC,
Canada
1 888-548-4344
Professional Services
OSF Digital
List of Software Implementations where OSF Digital is Reseller or System Integrator
OSF Digital, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. OSF Digital collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
OSF Digital is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| OSF Digital | Tecsys | Tecsys Omni OMS | Order Management | SCM |
| OSF Digital | Salesforce | Salesforce Commerce Cloud | eCommerce | eCommerce |
List of Software Implementations where OSF Digital is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Service Cloud | Customer Support | 2020 | In 2020 Mahou San Miguel implemented Salesforce Service Cloud to centralize Customer Support and strengthen customer retention and e commerce engagement across Tienda Mahou San Miguel. The implementation explicitly positions Salesforce Service Cloud within a broader Salesforce ecosystem to support customer service workflows, consent capture for commercial communications, and loyalty enabled interactions. Salesforce Service Cloud was configured to deliver standard Customer Support capabilities including case management, a unified service console, knowledge sharing, and service automation to support customer inquiries originating from the online store. The program also incorporated Loyalty Management, custom segmentation logic, and a voucher system to drive repeat purchases, reflecting a service design that blends traditional support with loyalty and retention workflows. OSF Digital served as the system integrator, building an integrated architecture connecting Salesforce Commerce Cloud customizations, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and a B2C CRM Connector. Integrations included a Service and Marketing Cloud connector and Data Cloud links for buyer and non buyer segments, enabling shared customer profiles, targeted communications, and synchronized e commerce and service interactions across marketing, customer service, and commerce teams. Governance emphasized cross functional workflows between service, commerce, and marketing teams, tiered loyalty program segmentation, and real time data sharing to support customer acceptance of commercial communications and community building. The published outcomes associated with the integrated solution include a 39.03 percent revenue augmentation, a 26.15 percent increase in orders, 224.44 percent visits growth, a 15 percent increase in purchase frequency, and a 12 percent increase in average order value, illustrating measurable commercial results tied to the Salesforce Service Cloud led Customer Support and loyalty ecosystem. | |
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Retail | 800 | $91M | Germany | Salesforce | Salesforce Commerce Cloud | eCommerce | 2019 | In 2019, Butlers GmbH & Co KG integrated WordPress-driven editorial content into Salesforce Commerce Cloud on its www.Butlers.com eCommerce site by licensing OSF Digital's BlogLINK 2.0. The engagement linked the retailer's content strategy to commerce infrastructure to streamline internal content management and present editorial assets alongside product and promotional information. The implementation deployed BlogLINK 2.0 as an SFRA compatible cartridge certified by Salesforce, enabling blog articles from WordPress to be ingested into Commerce Cloud as Content Assets. Configuration work focused on Business Manager integration, support for multiple blogs and multiple languages, and packaging blog content so it could be managed and surfaced by merchandising and marketing workflows within Salesforce Commerce Cloud. OSF Digital licensed and supported the deployment, integrating WordPress with Commerce Cloud and configuring Business Manager to host the content assets and editorial metadata. Operational scope centered on Butlers' ecommerce organization and marketing and merchandising teams at the Cologne-based retailer, with the integration positioned to feed personalized content into product and category experiences on the Commerce Cloud storefront. Governance changes prioritized centralized editorial workflows inside Business Manager to reduce manual content syndication and to align content publication with commerce promotions. The announced outcomes in the project brief included driving additional website traffic, empowering more personalized customer experiences, improving the customer journey, and enhancing brand image, as stated by OSF Digital and Butlers. |
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IT Decision Makers and Key Stakeholders at OSF Digital
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Buyer Intent: Companies Evaluating OSF Digital Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OSF Digital software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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OSF Digital System Integrator / VAR Profile
OSF Digital is a system integrator and technology consulting firm headquartered in Quebec, Canada, with approximately 2200 employees and annual revenues of $300M.
OSF Digital implements and supports enterprise applications across markets such as CRM and eCommerce.
APPS RUN THE WORLD tracks 12 verified OSF Digital software implementations across industries and regions, including: Mahou San Miguel where OSF Digital implemented Salesforce Service Cloud, and Butlers where OSF Digital implemented Salesforce Commerce Cloud.
OSF Digital has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing OSF Digital partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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