pluscloud
High Tech Campus 5,
Eindhoven, 5656 AG ,
Netherlands
Eindhoven, 5656 AG ,
Netherlands
31 40 401 4000
Professional Services
pluscloud
List of Software Implementations where pluscloud is Reseller or System Integrator
pluscloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. pluscloud collaboration with software players such as Zendesk empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
pluscloud is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| pluscloud | Zendesk | Zendesk Service | Customer Support | CRM |
List of Software Implementations where pluscloud is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Nox Telecom | Communications | 15 | $2M | Netherlands | Zendesk | Zendesk Service | Customer Support | 2018 |
In 2018, Nox Telecom implemented Zendesk Service for Customer Support. pluscloud served as the implementation partner for this cloud hosted SaaS deployment focused on the companys customer support function across its small support team.
The implementation centered on Zendesk Service ticketing, email channel routing, knowledge base publishing, workflow automation for ticket triage, and agent reporting. Configuration work included email to ticket mapping, agent role and permission setup, basic SLA routing rules, and templated responses to standardize first line support.
Operationally the rollout mapped the primary support address support@noxtelecom.nl into Zendesk and provisioned the Zendesk subdomain support@noxtelecom.zendesk.com as an alternative inbound route. During a documented outage on 15 October 2020 customers were instructed to use support@noxtelecom.zendesk.com, and the outage was resolved on 16 October 2020 when support@noxtelecom.nl became accessible again.
Governance and operational changes implemented with pluscloud included formalized ticket ownership, escalation paths within the Zendesk agent interface, and routine monitoring of inbound email routing. These controls supported the small team operating the Customer Support capability and centralized incident intake through Zendesk Service.
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Prijsvrij Vakanties | Professional Services | 170 | $20M | Netherlands | Zendesk | Zendesk Service | Customer Support | 2018 |
In 2018 Prijsvrij Vakanties implemented Zendesk Service as its Customer Support platform, provisioning web-based support directly on the company website. The deployment was executed with implementation support from pluscloud and is publicly surfaced through the hosted Zendesk help portal.
Zendesk Service was configured to provide core ticketing, a web widget embedded on the site, a customer-facing help center, workflow automation using triggers and macros, and native reporting dashboards. Configuration work focused on standardizing ticket lifecycles, establishing priority and categorization fields, and creating reusable response templates and automation for common customer inquiries.
Operational coverage centralized the customer support function for Prijsvrij Vakanties, enabling online inquiry capture and agent management through Zendesk Service. Integration work specified in the engagement centered on embedding the Zendesk web widget and linking to the hosted support portal, no additional system integrations were listed in the source.
Governance activities established agent roles, ticket routing and escalation rules, knowledge base content ownership, and administration processes to sustain consistent service workflows. pluscloud supported initial configuration and governance setup, providing handover for ongoing administration of Zendesk Service.
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Swapfiets | Professional Services | 800 | $105M | Netherlands | Zendesk | Zendesk Service | Customer Support | 2020 |
In 2020, Swapfiets implemented Zendesk Service to standardize Customer Support operations across its customer-facing organization. The rollout supported the company as it scaled, and Swapfiets leveraged the platform to align service tooling with its growth ambitions. The company employs roughly 800 people and pursued the project to ensure consistent new customer experiences.
Zendesk Service was configured to deliver core ticketing, multichannel intake, a knowledge base for self-service, SLA routing and workflow automation consistent with Customer Support implementations. Configuration work emphasized an agent workspace, templated responses and escalation rules to standardize handling of customer inquiries and onboarding issues.
pluscloud served as the implementation partner for the Zendesk Service deployment, leading configuration and agent onboarding activities. Operational coverage centered on the centralized customer service team overseen by the Global Customer Service Manager, with processes designed to manage new customer queries and ongoing subscription service requests.
According to Peter Voor de Wind, Global Customer Service Manager, the Zendesk Service implementation enabled the team to provide a reliable service experience for new customers and helped the operation keep pace with the companys growth ambitions. Governance changes focused on standardized ticket workflows, role based access controls and formal escalation processes to sustain consistent service delivery.
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IT Decision Makers and Key Stakeholders at pluscloud
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Buyer Intent: Companies Evaluating pluscloud Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating pluscloud software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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pluscloud System Integrator / VAR Profile
pluscloud is a system integrator and technology consulting firm headquartered in Eindhoven, Netherlands, with approximately 15 employees and annual revenues of $1M.
pluscloud implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 3 verified pluscloud software implementations across industries and regions, including: Nox Telecom where pluscloud implemented Zendesk Service, Prijsvrij Vakanties where pluscloud implemented Zendesk Service, and Swapfiets where pluscloud implemented Zendesk Service.
pluscloud has a strategic VAR/SI partnership with Zendesk, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing pluscloud partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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