Milan, 20124,
Italy
power2Cloud
power2Cloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. power2Cloud collaboration with software players such as Aircall empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| power2Cloud | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | |
| power2Cloud | Google Sites | Web Content Management | Content Management | |
| power2Cloud | Aircall | Aircall | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Professional Services | 30 | $3M | Italy | Aircall | Aircall | Call Center | 2022 | In 2022 Marketing Italia implemented Aircall to support its Call Center operations. The deployment targets a 30 person professional services firm that also conducts business in the Middle East and Africa, and Aircall serves as the cloud telephony layer for outbound and inbound customer engagement. The implementation leveraged Aircall as a cloud VoIP switchboard with agent workspaces and real time dashboards, delivering a consolidated 360 degree view of team activity. Functional capabilities configured include call handling and routing, real time analytics and reporting dashboards, and a manager view for operational oversight, all provided through the Aircall application. Integrations were explicitly configured with Google Workspace and HubSpot to sync contact context, call logs and activity metadata, supporting coordinated workflows between email, calendar and CRM. The project engaged implementation partner power2Cloud for configuration and rollout, aligning Aircall with existing collaboration tools to preserve business continuity during smart working. Governance and process changes centered on manager monitoring and standardized call workflows, enabling tighter control of operational processes and team performance. Users reported a perceived 15% increase in collaborator performance and high satisfaction with the Aircall implementation, and the system is described as providing real time extractable data for more informed decision making. | |
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Professional Services | 20 | $2M | Italy | Aircall | Aircall | Call Center | 2021 | In 2021 Nitro Agility implemented Aircall as its cloud telephony solution, deploying Aircall to standardize voice across its distributed IT consulting and software development teams. The Aircall deployment is positioned as the company Call Center solution and was introduced alongside Google Workspace and HubSpot CRM to centralize communications and customer records. The Aircall implementation focused on VoIP switchboard capabilities, multi-user call answering, tagging of calls during conversations, and provisioning of dedicated regional numbers to support international outreach. Aircall was configured to allow answering from desktop and mobile devices, and call tagging workflows were established to push contextual call data into HubSpot CRM, making contact interaction data visible to sales and delivery teams in real time. Integrations were coordinated and executed by power2Cloud, linking Aircall with Google Workspace and HubSpot CRM and aligning identity and access through Single Sign On in Google Workspace. The integration layer connected call records, tags, and follow up tasks to HubSpot workflows, and relied on Google Drive and Google Search for shared document management and retention controls used by project and administrative teams. Rollout targeted Nitro Agility’s offices in Matera, Italy and Chisinau, Moldova and the firm’s remote workforce, with onboarding and training to accelerate adoption and remove fragmented communication tools. Governance changes centralized call management and contact data, shifting HubSpot from an address book to an active CRM, and enabled a more professional sales approach with regional numbers and coordinated follow up. The company reports improved productivity, better cross-team visibility of calls, and increased brand professionalism as explicit outcomes of the Aircall Call Center implementation. |
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Buyer Intent: Companies Evaluating power2Cloud Services
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