Milan, 20124,
Italy
power2Cloud
power2Cloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. power2Cloud collaboration with software players such as Aircall empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| power2Cloud | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | |
| power2Cloud | Google Sites | Web Content Management | Content Management | |
| power2Cloud | Aircall | Aircall | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Transportation | 600 | $100M | France | Aircall | Aircall | Call Center | 2024 | In 2024, BlaBlaCar implemented Aircall as its Call Center platform. The Aircall deployment targeted the company’s customer support and operations teams in France, positioning Aircall as the primary telephony layer for inbound and outbound customer contact workflows. The implementation configured core Call Center capabilities, including inbound and outbound voice, interactive voice response, intelligent call routing and queuing, agent softphone provisioning, call recording, and analytics dashboards. Aircall was set up to support agent presence, click-to-dial workflows, and centralized call management across desktop and mobile agents, with configuration of IVR flows and supervisor monitoring. The technical architecture relied on Aircall’s cloud-native telephony platform with API-driven connectors, and the deployment was executed in partnership with power2Cloud. Integrations were implemented to surface call context and call logs into BlaBlaCar’s CRM and support tooling using Aircall APIs and connector frameworks, enabling unified caller metadata and session tracing. Rollout and governance were coordinated with power2Cloud and included staged agent onboarding, IVR script configuration, and role-based access controls for supervisors. Operational governance emphasized standardized call handling procedures and centralized reporting to support consistent customer service operations. | |
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Leisure and Hospitality | 100 | $10M | Italy | Aircall | Aircall | Call Center | 2025 | In 2025, Accademia Italiana Fitness implemented Aircall as its Call Center Software to centralize inbound and outbound voice operations and restore control over agent workflows. Prior to Aircall, the school operated with 36 company cell phones assigned primarily to sales, a distributed model that produced misrouted calls, lost contacts when phones were off, and limited visibility into call performance and quality. The Aircall deployment configured customized call flows and a branded welcome message to route inquiries to administration and sales queues, and it enabled flexible reassignment rules to ensure requests reached the correct person. Aircall features implemented include live call monitoring, call recording, analytics dashboards, and the mobile Aircall app to accelerate agent adoption and support field and remote staff. Implementation was introduced and supported by the systems integrator power2Cloud, which assisted in operationalizing Aircall and configuring AI Assist capabilities. The integration of Aircall AI Assist provided call summaries and sentiment analysis, and managers gained faster access to detailed customer and agent information inside Aircall for training and scheduling decisions, without naming external CRM integrations. Governance and process changes focused on analytics driven coaching, standardized scripts refined through monitored calls, and an onboarding flow for agents to use the new platform. Reported outcomes include clearer performance visibility that enabled script improvements and higher enrollment conversations, increased transparency for students through accurate information and recorded interactions, streamlined operations via customized routing, and time savings from automated call summaries; the organization also plans to use Aircall to activate international numbers as it expands throughout Europe. |
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Buyer Intent: Companies Evaluating power2Cloud Services
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