Riyadh, 12381,
Saudi Arabia
Smart National Solutions (SNS)
Smart National Solutions (SNS), a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Smart National Solutions (SNS) collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Learning | Learning and Development | 2018 |
In 2018, Riyadh Airports Company implemented SAP SuccessFactors Learning as part of a coordinated HR and talent technology program. Riyadh Airports Company deployed SAP SuccessFactors Learning to strengthen Learning and Development and to integrate learning workflows with broader HR and customer service platforms across the airport group, with Smart National Solutions (SNS) as the systems integrator.
SNS delivered eight SuccessFactors modules including Employee Central, Recruiting, Onboarding, Performance & Goals, Succession, LMS, Offboarding and On-Prem Payroll, with SAP SuccessFactors Learning serving as the LMS and central learning catalog. The SAP SuccessFactors Learning implementation covered core Learning and Development capabilities such as course catalog management, enrollment and assignment automation, compliance and competency tracking, and reporting tied to Employee Central for user profile and role based entitlements.
The implementation was integrated into a wider SAP landscape delivered by SNS that included S/4 Hana ERP, SAP Billing, and SAP BPC, plus the Masar System Hybris based traveler help desk. Integration points emphasized HR master data synchronization with Employee Central, on-prem payroll linkage, and cross system event flows between the LMS and S/4 Hana ERP and billing where training completions and role changes inform broader workforce and operational processes. SNS followed SAP Activate as the delivery methodology, supporting both on-premises and cloud deployment patterns where needed.
Governance and rollout emphasized partner and stakeholder alignment across local and global teams, and process automation goals extended beyond HR into traveler services via the Masar help desk to improve complaint resolution and customer interactions. Operational volumes during initial rollout were high, with over 18k tickets opened in the system in month one, interactions with over 25k travelers, and 260k social media posts tracked, demonstrating immediate cross functional usage across HR, talent management and customer service functions.
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP BPC Financial Close | Financial Consolidation and Close | 2018 |
In 2018, Riyadh Airports Company implemented SAP BPC Financial Close as part of a Financial Consolidation and Close initiative. The SAP BPC Financial Close deployment was executed alongside a broader SAP landscape that included S/4 Hana ERP, SAP Billing, and eight SuccessFactors modules delivered by Smart National Solutions (SNS).
Implementation scope centered on automating statutory consolidation and the month end close process for finance, while aligning billing and human resources processes with the financial close outputs. SAP BPC Financial Close was configured to support consolidation workflows, close orchestration, standardized reporting, and intercompany reconciliation consistent with Financial Consolidation and Close capabilities. SNS delivered configuration, template design, and close process automation to align the solution with Riyadh Airports Company reporting and control requirements.
Integrations were explicit and system level, the SAP BPC Financial Close deployment integrated with S/4 Hana ERP and SAP Billing to ingest transactional and general ledger data, and it was part of a linked ecosystem that included the Masar System Hybris based help desk and SuccessFactors HR modules. The Masar System integration supported operational use cases by enabling complaint and traveler assistance data flows to be tracked alongside customer service operational metrics. Operational coverage included finance, billing, HR, and customer service functions that interact with traveler facing services at Riyadh Airports.
Governance and delivery used partner and stakeholder alignment across local and global teams, SNS led coordination between vendors and internal stakeholders to synchronize technical integration and business process changes. The project followed SAP Activate, an agile methodology recommended by SAP, to guide configuration, testing, and cutover for on premises and cloud components. Rollout and support plans addressed help desk automation and close cycle governance to streamline ownership of reconciliations and close tasks.
Outcomes reported in the implementation context emphasized automation of the customer help line and faster resolution of complaints, with notable operational signals during initial usage when the integrated help desk recorded over 18k tickets in month one, interactions with over 25k travelers, and tracking of 260K social media posts. These operational volumes underscored the integrated nature of the SAP BPC Financial Close deployment within Riyadh Airports Company enterprise systems.
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Buyer Intent: Companies Evaluating Smart National Solutions (SNS) Services
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