Riyadh, 12381,
Saudi Arabia
Smart National Solutions (SNS)
Smart National Solutions (SNS), a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Smart National Solutions (SNS) collaboration with software players such as Infor, SAP and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Nacita | Transportation | 150 | $10M | Egypt | Infor | Infor WMS | Warehouse Management | 2023 |
In 2023, Nacita implemented Infor WMS as its core Warehouse Management platform to strengthen warehouse and logistics operations. The project was managed and delivered by Smart National Solutions SNS, which led solution configuration and systems integration across Nacita's Cairo warehouse estate.
The deployment focused on core warehouse functional modules including receiving, directed picking, shipping, inventory control and high-fidelity serial-number capture. Infor WMS's built-in serial-number capture and traceability capabilities were configured to handle palletized flows and high-volume SKU populations, addressing use cases such as SIM card and scratch card lots that can exceed 1.4 million units.
Operational coverage extended across Nacita's end-to-end logistics services, linking inbound receiving through picking and shipping workflows, and supporting reverse logistics and aftermarket handling as part of the broader logistics function. SNS provided supply chain consultancy, implementation services and post-deployment support, aligning system workflows with Nacita's operational procedures and minimizing the need for heavy customization.
Governance and process changes centered on instituting stricter traceability controls in receiving and picking, with SNS facilitating standardized procedures and system-enforced checks to ensure serial-number accuracy. The Infor WMS implementation materially enhanced serial-number capture and traceability for Nacita, reinforcing its warehouse and logistics operations and its positioning as an end-to-end logistics provider.
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Riyadh Airports Company | Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP Billing and Revenue Innovation Management | Subscription and Recurring Billing | 2018 |
In 2018, Riyadh Airports Company implemented SAP Billing and Revenue Innovation Management. The implementation positioned SAP Billing and Revenue Innovation Management in the Subscription and Recurring Billing category as part of a broader airport digital platform delivered by Smart National Solutions, with explicit partner and stakeholder alignment across local and global teams.
SNS delivered SAP S/4 HANA ERP, SAP Billing, and SAP BPC components alongside eight SuccessFactors modules including Employee Central, Recruiting, Onboarding, Performance and Goals, Succession, LMS, Offboarding and On-Prem Payroll. Functional configuration emphasized full automation of the customer helpline and complaint resolution workflows, and included the Masar System (Hybris) integrated help desk providing missing luggage handling, handicap assistance, traveler feedback intake, and social media tracking.
Integration work connected SAP Billing and Revenue Innovation Management to the S/4 HANA ERP backbone and to the Masar System (Hybris) help desk, enabling billing and subscription orchestration to tie into core finance, operational, and customer service data flows. Operational scope explicitly covered customer service, finance, HR, and airport operations teams, and processed live traveler interactions and social media signals as part of service delivery.
Governance and delivery followed SAP Activate agile methodology as executed by Smart National Solutions, with phased stakeholder alignment to coordinate on-premises and cloud deployment patterns. The rollout produced heavy initial operational volume, with over 18,000 tickets opened in month one, interactions with more than 25,000 travelers, and approximately 260,000 social media posts tracked.
Recorded outcomes called out accelerated complaint resolution and progress toward full automation of the customer helpline, while program governance emphasized partner coordination and integrated billing orchestration. Riyadh Airports Company SAP Billing and Revenue Innovation Management functions as the Subscription and Recurring Billing layer within the airport digital platform.
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Riyadh Airports Company | Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP HCM Payroll | Payroll | 2018 |
In 2018 Riyadh Airports Company implemented SAP HCM Payroll as part of a broader Payroll modernization effort. Smart National Solutions (SNS) led the delivery with explicit partner and stakeholder alignment across local and global teams to build a consolidated digital platform for airport operations and employee services.
SNS delivered SAP HCM Payroll alongside eight SuccessFactors modules, including Employee Central, Recruiting, Onboarding, Performance & Goals, Succession, LMS, Offboarding and on prem payroll capabilities, and implemented the Masar System (Hybris) to provide an integrated traveler help desk. The implementation emphasized core Payroll configuration, employee lifecycle workflows and service automation within HR and employee administration functional areas.
The deployment was integrated with S/4 Hana ERP, SAP Billing and SAP BPC to unify financial, billing and workforce data flows with payroll processing, and the Masar System (Hybris) integration extended service operations into traveler-facing channels. SNS followed SAP Activate agile methodology to guide deployment activities for on premises and on cloud components, providing a structured approach to configuration, testing and handover.
Operational scope covered HR, payroll administration, contact center and traveler services, with the integrated help desk automations intended to drive full automation of the customers help line and faster resolution of complaints. System activity in the initial month included over 18,000 tickets opened, interactions with more than 25,000 travelers and tracking of 260,000 social media posts, reflecting the solution footprint across customer service and operational feedback loops.
Governance emphasized cross-vendor coordination and stakeholder alignment to manage integrations between HR payroll, S/4 Hana ERP and customer service systems, and SNS managed agile sprints to sequence module releases and platform stabilization. The narrative centers on SAP HCM Payroll in the Payroll apps Category as a core component of a multi-system enterprise architecture supporting HR and traveler service operations at Riyadh Airports Company.
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Offboarding | Offboarding | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Performance and Goals | Performance and Goal Management | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Succession and Development | Succession and Leadership Planning | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Learning | Learning and Development | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Recruiting | Recruiting,Applicant Tracking System | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Onboarding | Onboarding | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP BPC Financial Close | Financial Consolidation and Close | 2018 |
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Buyer Intent: Companies Evaluating Smart National Solutions (SNS) Services
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