Westport, 06880, CT,
United States
Tcs
Tcs, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Tcs collaboration with software players such as Oracle, Pegasystems and SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Tcs | Pegasystems | Pega Infinity | Customer Engagement | CRM |
| Tcs | Weblogic | Weblogic Truly Awesome CRM | CRM | CRM |
| Tcs | Pegasystems | Pega Smart Dispute | Dispute Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Cisco Systems Norway | Professional Services | 500 | $100M | Norway | Oracle | Oracle Agile PLM | Product Lifecycle Management | 2014 |
In 2014, Cisco Systems Norway implemented Oracle Agile PLM to establish a Product Lifecycle Management foundation for engineering and product data control. The deployment was scoped to support engineering, product management, procurement, and compliance functions within Cisco Systems Norway and was led by Tata Consultancy Services as the system integrator.
Oracle Agile PLM was configured to support core PLM capabilities including engineering change management with ECR, ECO, MCO and deviation workflows, product BOM analysis and management, part AVL and component engineering, environmental compliance tracking, and PDM document control. Configuration emphasized role based access, workflow automation, and standardized change approval routes to align with existing engineering processes.
The implementation integrated Oracle Agile PLM with engineering data sources and procurement processes to centralize part and BOM lifecycle data and to enable end to end engineering change coordination. Tata Consultancy Services provided program and project leadership, delivering RFP and RFQ support, resource identification and mapping, training plans, and hands on configuration and consultancy from on site staff with ongoing weekly project status updates.
Governance and rollout used formal project management disciplines, including project plans, milestone tracking, project health checks, risk analysis and mitigation, and budget utilization monitoring. The TCS project leader function managed teams of approximately 10 to 15 resources, engaged internal and external stakeholders across geographies, and drove adherence to technical standards and business practices during the Oracle Agile PLM deployment.
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Nationwide Building Society | Banking and Financial Services | 22042 | $6.7B | United Kingdom | Pegasystems | Pega Smart Dispute | Dispute Management | 2022 |
In 2022, Nationwide Building Society implemented Pega Smart Dispute for Visa card dispute processing in the Dispute Management category. The UK deployment centralized dispute intake and case handling across card operations, aligning the application to the card dispute lifecycle and member facing resolution channels. The implementation was delivered with Tata Consultancy Services (TCS) as the implementation partner.
Pega Smart Dispute was configured to centralize case management, automate adjudication workflows, and orchestrate member self service channels, reflecting standard Dispute Management capabilities. Configuration work included rules-driven routing, evidence management and automated escalation paths within Pega case architecture to reduce manual handoffs and speed decisioning. The implementation focused on Visa dispute types and the associated evidence and workflow states to streamline investigations.
Integrations were rationalized as part of the program, reducing the number of systems supporting dispute operations from 15 to 2, which simplified technical orchestration between channels and back office teams. Governance and operational changes redistributed work across dispute operations and customer service to enable faster self service and a more consistent member experience. Outcomes reported by Nationwide include cutting average resolution time from 15 days to 2 days, faster self service, improved member experience, and simplified operations.
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Novolex | Manufacturing | 23000 | $9.0B | United States | SAP | SAP S/4 HANA | ERP Financial | 2022 |
In 2022, Novolex implemented SAP S/4 HANA as its ERP Financial platform to consolidate operations across multiple ERP estates created through rapid M&A activity. The deployment addressed a siloed technology landscape and the lack of a single source of accurate data, aiming to harmonize operational and financial metrics and provide a consistent face to customers across business units.
TCS acted as the end-to-end systems integrator to build a scalable digital core using pre-configured industry solutions, cloud technologies and TCS accelerators, accelerating time-to-value through an agile implementation approach. Novolex configured SAP S/4 HANA to simplify and automate finance and manufacturing workflows, standardizing core financial close processes, inventory management, order-to-cash execution and pricing configuration to increase process consistency.
The program consolidated disparate ERP environments into a unified SAP S/4 HANA platform, modernizing applications and centralizing formerly fragmented data sources to enable digital automation across procurement, production and sales operations. The architecture emphasized a digital core hosted on cloud infrastructure with process orchestration to support ongoing M&A consolidation and the rapid integration of business units.
Governance and rollout relied on standardized configuration governance, agile delivery sprints and process reengineering to shorten monthly and quarterly financial close cycles and establish enterprise operating procedures. Novolex reported explicit outcomes from the S/4 HANA implementation, including reduced one-time opex, ongoing SGA improvements, manufacturing productivity efficiencies, working capital improvements through inventory optimization, and increased sales margins and pricing effectiveness, which supported continued M&A activity.
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Communications | 2000 | $500M | Australia | Weblogic | Weblogic Truly Awesome CRM | CRM | 2019 |
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Manufacturing | 2500 | $613M | Portugal | Pegasystems | Pega Infinity | Customer Engagement | 2021 |
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