Dubai, n/a,
United Arab Emirates
TCT Technologies
TCT Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. TCT Technologies collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| TCT Technologies | Avaya | Avaya Enterprise Cloud | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Goodwill Industries | Non Profit | 20000 | $7.6B | United States | Avaya | Avaya Enterprise Cloud | Call Center | 2023 |
In 2023 Goodwill Industries implemented Avaya Enterprise Cloud for Call Center to modernize telephony for Goodwill Michiana and to provide cloud-based contact center capabilities across its US nonprofit operations. TCT Technologies served as the system integrator for the engagement, provisioning cloud contact center services intended to support remote working and business continuity objectives.
The implementation focused on Avaya Enterprise Cloud contact center capabilities aligned with Call Center functional workflows, including cloud-hosted telephony provisioning, inbound and outbound call routing, interactive voice response orchestration, and agent desktop orchestration for distributed agents. Configuration emphasized centralizing contact handling and telephony provisioning in the cloud to simplify administration and enable remote agent connectivity.
Deployment covered Goodwill Michiana with an operational scope intended to extend resilience and agility across US nonprofit sites, and rollout activity was executed with TCT Technologies to provision cloud services and onboard remote agents. Public Avaya announcements reference a cloud migration and cost reduction outcome, and identifying the solution as Avaya Enterprise Cloud is an implementation-level inference grounded in Avaya s cloud contact center portfolio descriptions; stated outcomes include cost savings and improved operational agility.
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Buyer Intent: Companies Evaluating TCT Technologies Services
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