Goodwill Industries
15810 Indianola Dr,
Rockville, 20855, MD,
United States
Rockville, 20855, MD,
United States
1 301-530-6500
Non Profit
Goodwill Industries Technographics
Goodwill Industries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Goodwill Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Goodwill Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Goodwill Industries has purchased the following applications: SAP Business ByDesign for ERP Financial in 2019, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2012, WizeHive Zengine for Grant Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Goodwill Industries is running and its propensity to invest more and deepen its relationship with SAP , iCIMS , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Goodwill Industries revenues, which have grown to $7.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Goodwill Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Goodwill Industries Tech Stack and Enterprise Applications
Goodwill Industries ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business ByDesign | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Goodwill Industries implemented SAP Business ByDesign. SAP Business ByDesign, an ERP Financial application, was used to centralize accounts payable processing and invoice management across Goodwill Industries operations in the United States.
Configuration emphasized core financial and accounts payable capabilities within SAP Business ByDesign, including electronic invoice capture, document scanning, invoice data entry, and payment posting workflows. Implementation records from January to March 2019 document an Accounts Payable Associate performing email management for invoices and past due requests, scanning and entering invoices into SAP Business ByDesign, and transcribing a utilities invoice tracking spreadsheet into the ERP Financial system.
The deployment supported finance and accounts payable functions by standardizing invoice intake through email and scanned documents and consolidating payables records in SAP Business ByDesign. Governance and operational processes were organized around centralized data entry and document handling, with AP personnel responsible for email queue management, invoice imaging, and posting transactions into the system.
|
|
|
|
|
Expense Management | ERP |
|
2013 | 2013 |
|
Goodwill Industries HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2012 | 2012 |
In 2012, Goodwill Industries deployed iCIMS Recruit Applicant Tracking System. The iCIMS Recruit Applicant Tracking System functions as their Applicant Tracking System and is surfaced on their public careers site at https://careers-goodwill.icims.com/jobs, supporting online job posting and candidate intake.
The implementation leverages core Applicant Tracking System capabilities, configured to manage job requisitions, job postings, candidate tracking, resume parsing, interview scheduling, and offer workflows, capabilities typical of the category. Configuration emphasizes candidate lifecycle management and employer branding on the career site, aligning requisition workflows with hiring manager approvals and candidate status transitions.
The deployment is surfaced directly on Goodwill’s career portal, consolidating external job marketing and inbound applications through iCIMS Recruit and routing candidate records into centralized recruiting queues. Operational coverage spans recruitment teams and hiring managers across Goodwill Industries in the United States, standardizing intake, sourcing, and selection processes.
Governance centers on centralized workflow definitions and role based access for recruiters and hiring managers, standardizing candidate status definitions and approval gates across departments. The implementation positions iCIMS Recruit Applicant Tracking System as Goodwill Industries’ primary Applicant Tracking System for managing public facing hiring flows.
|
|
|
|
|
BackGround Screening | HCM |
|
2017 | 2017 |
|
|
|
|
|
Core HR | HCM |
|
2018 | 2018 |
|
|
|
|
|
Earned Wage Access | HCM |
|
2024 | 2024 |
|
|
|
|
|
Employee Experience | HCM |
|
2015 | 2015 |
|
|
|
|
|
Learning and Development | HCM |
|
2023 | 2023 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2018 |
|
|
|
|
|
Recruiting | HCM |
|
2018 | 2018 |
|
|
|
|
|
Workforce Management | HCM |
|
2020 | 2021 |
|
Goodwill Industries ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WizeHive | Legacy | WizeHive Zengine | Grant Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Goodwill Industries implemented WizeHive Zengine in a Grant Management deployment to formalize grant intake and reviewer workflows that had been managed in Word and Excel. The WizeHive Zengine implementation centralized applicant submissions for subgrant programs, standardized form-based intake, and introduced structured reviewer scoring to support nonprofit program management workflows in the United States.
Configuration work concentrated on form configuration, reviewer assignment and scoring matrices, automated submission acknowledgements, and role-based access controls for administrators and reviewers. Operational scope covered subgrant program administrators and reviewer cohorts, and governance actions included workflow standardization and defined reviewer scoring processes. Goodwill reported an approximately 25 percent reduction in reviewer time and an approximately 50 percent reduction in administrator time after deployment.
|
|
|
|
|
Lease Management | ERP Services and Operations |
|
2016 | 2016 |
|
Goodwill Industries Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2014 | 2018 |
|
Goodwill Industries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2011 | 2011 |
|
|
|
|
|
Event Management | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2019 | 2019 |
|
Goodwill Industries Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
Goodwill Industries CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2023 | 2023 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Donor and Fundraising Management | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Goodwill Industries PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
|
Goodwill Industries PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Goodwill Industries IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Goodwill Industries CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Managed Detection and Response (MDR) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Goodwill Industries
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Vice President, Data Analytics | VP | IT | |
|
|
|
Director of Mobile and Digital Strategies | Director | IT | |
|
|
|
Director of Information Systems | Director | IT | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Director of Finance | Director | Finance | |
|
|
|
Controller | Director | Finance | |
|
|
|
Accounting Manager | Manager | Finance | |
|
|
|
Director, Financial Strategies | Director | Finance | |
|
|
|
Senior Human Resources Specialist (Benefits) | Manager | HR | |
|
|
|
Senior Director of Information Technology | Director | IT | |
|
|
|
Director Information Technology | Director | IT | |
|
|
|
Vice President of Human Resources and Organizational Development | VP | HR | |
|
|
|
Purchasing Manager | Manager | Procurement | |
|
|
|
Chief Talent Officer | CXO | HR | |
|
|
|
Director of Human Resources | Director | HR | |
|
|
|
Billing and Compliance Manager | Manager | Legal | |
|
|
|
Director of HR | Director | HR | |
|
|
|
Director, Merchandising and Customer Experience | Director | Customer Service | |
|
|
|
Chief Information and Technology OfficerChief Information and Technology Officer | CXO | IT | |
|
|
|
Chief Marketing Officer | CXO | Marketing | |
|
|
|
Customer Service Manager | Manager | Customer Service | |
|
|
|
Chief People Officer | CXO | HR | |
|
|
|
HR Manager | Manager | HR | |
|
|
|
VP Human Resources | VP | HR | |
|
|
|
Human Resources Manager | Manager | HR | |
|
Apps Being Evaluated by Goodwill Industries Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Goodwill Industries IT executives and key decision makers. This section highlights Goodwill Industries's latest recorded technology evaluations, including Greenhouse ATS for Applicant Tracking System on 2025-06-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Goodwill Industries digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-06 | Goodwill Industries | Evaluated | Greenhouse | Greenhouse ATS | Applicant Tracking System | HCM |
FAQ - APPS RUN THE WORLD Goodwill Industries Technographics
Goodwill Industries is a Non Profit organization based in United States,
with around 20000 employees and annual revenues of $7.60 billion.
Goodwill Industries operates a diverse technology stack with applications such as
SAP Business ByDesign, iCIMS Recruit Applicant Tracking System and WizeHive Zengine,
covering areas like ERP Financial, Applicant Tracking System and Grant Management.
Goodwill Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, iCIMS and WizeHive.
Goodwill Industries recently adopted applications including
Netchex Earned Wage Access (EWA) in 2024, ELB Learning Rockstar in 2023 and Avaya Enterprise Cloud in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Goodwill Industries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Goodwill Industries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Goodwill Industries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.