List of Avaya Enterprise Cloud Customers
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Since 2010, our global team of researchers has been studying Avaya Enterprise Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Enterprise Cloud for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Enterprise Cloud for Call Center include: Aflac, a United States based Insurance organisation with 12785 employees and revenues of $18.84 billion, Goodwill Industries, a United States based Non Profit organisation with 20000 employees and revenues of $7.60 billion, Kura, a United Kingdom based Professional Services organisation with 2318 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Enterprise Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aflac | Insurance | 12785 | $18.8B | United States | Avaya | Avaya Enterprise Cloud | Call Center | 2022 | n/a |
In 2022, Aflac implemented Avaya Enterprise Cloud as its Call Center platform to modernize contact centre technologies across its US insurance operations. The Avaya Enterprise Cloud deployment emphasized cloud-enabled CX and agent assistance capabilities to reduce handle time and improve customer ease, aligning contact centre and CX platform adoption described in Avaya customer materials.
The implementation configured category-aligned Call Center capabilities including omnichannel routing, cloud telephony and voice infrastructure, agent assist with real-time guidance, and workforce optimization and reporting to standardize agent workflows. Operational coverage targeted Aflac contact centres and customer service functions across the United States, with governance focused on centralized CX platform controls and updated agent scripting and processes to embed the new cloud-enabled tooling. Outcomes explicitly reported by the vendor story include reduced handle time and improved customer ease as a result of the Avaya Enterprise Cloud Call Center implementation.
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Goodwill Industries | Non Profit | 20000 | $7.6B | United States | Avaya | Avaya Enterprise Cloud | Call Center | 2023 | TCT Technologies |
In 2023 Goodwill Industries implemented Avaya Enterprise Cloud for Call Center to modernize telephony for Goodwill Michiana and to provide cloud-based contact center capabilities across its US nonprofit operations. TCT Technologies served as the system integrator for the engagement, provisioning cloud contact center services intended to support remote working and business continuity objectives.
The implementation focused on Avaya Enterprise Cloud contact center capabilities aligned with Call Center functional workflows, including cloud-hosted telephony provisioning, inbound and outbound call routing, interactive voice response orchestration, and agent desktop orchestration for distributed agents. Configuration emphasized centralizing contact handling and telephony provisioning in the cloud to simplify administration and enable remote agent connectivity.
Deployment covered Goodwill Michiana with an operational scope intended to extend resilience and agility across US nonprofit sites, and rollout activity was executed with TCT Technologies to provision cloud services and onboard remote agents. Public Avaya announcements reference a cloud migration and cost reduction outcome, and identifying the solution as Avaya Enterprise Cloud is an implementation-level inference grounded in Avaya s cloud contact center portfolio descriptions; stated outcomes include cost savings and improved operational agility.
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Kura | Professional Services | 2318 | $100M | United Kingdom | Avaya | Avaya Enterprise Cloud | Call Center | 2023 | n/a |
In 2023, Kura selected Avaya Enterprise Cloud as its cloud contact centre platform. The deployment establishes a dedicated environment to support up to 600 advisors initially in the UK and South Africa and is positioned to address Call Center operations across the business.
The Avaya Enterprise Cloud implementation is configured to deliver inbound and outbound contact centre workflows and CRM contact centre capabilities, with the vendor announcement calling out advanced analytics functionality. Configuration focuses on advisor telephony, skills based routing, call handling and analytics enabled reporting consistent with Call Center application patterns.
Operational coverage is explicitly the UK and South Africa with an initial scale target of 600 advisors, reflecting a phased rollout approach. The announcement highlights CRM and contact centre capability alignment, but it does not disclose specific third party system integrations or named CRM products.
Governance and operational impact emphasize centralized cloud provisioning for contact centre operations within Kura's outsourcing business, with stated goals to lower total cost of ownership and enable rapid scaling and advanced analytics. These outcomes were cited in the vendor statement and will shape contact centre process standardization and analytics driven operational governance.
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